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Royal Caribbean extends ability to cancel cruise for a credit until November 30

In:
29Sep2020
By: 
Matt Hochberg

Royal Caribbean has extended its Cruise with Confidence cancellation policy to now include sailings through November 30, 2020.

The popular program allows guests to cancel a cruise for any reason up to 48 hours before a sailing is scheduled to depart in exchange for a future cruise credit.

It was scheduled to end on September 30, 2020 prior to the extension.

In addition, the Lift and Shift option will be extended to November 30, 2020.  Lift and Shift allows guests to defer their cruise by a year.

The Cruise with Confidence program was introduced at the beginning of the health crisis, and provides significantly relaxed rules concerning canceling a cruise if the situation changes for a guest.

Royal Caribbean Group chairman and CEO Richard Fain thinks this extension makes a lot of sense for guests, "We want our guests to feel they can safely keep their existing cruise bookings or schedule new sailings, because this policy gives them more freedom and flexibility."

Ordinarily, guests would incur a penalty for canceling a sailing beyond the final payment date, which is typically 90 days before a sailing commences. Cruise with Confidence provides a great deal more flexibility to change minds with no penalty.

The extension applies to all cruises with sailing dates on or before April 2022, and applies to the company’s global brands Royal Caribbean International, Celebrity Cruises, and Azamara.

Cruise with Confidence future cruise credits expire on December 31, 2021 or 12 months from the cancellation date, whichever is further out.