Royal Caribbean is making a major change to the way passengers can access their final bill after completing their cruise.
Historically, a paper copy of guests' final invoices is left outside the cabin on disembarkation morning. However, effective December 15, 2025, the cruise line will retire the printed copies of the spending summary.
Passengers who want to view their statement before leaving the ship have a few options. First, they can use the Royal Caribbean mobile app, which allows guests to check their folio at any time during the voyage, not just on the final day.
The final statement will also continue to be emailed to guests. Additionally, passengers can visit Guest Services to request a printed copy or check their spending summary on iTV, where available.
Royal Caribbean informed travel agents of the change in an email sent out on Nov. 25.
"For ease of communication, we are discontinuing the use of printed invoices at the end of your clients’ cruises. Starting December 15, 2025, guests will have the convenient option to retrieve their final bill through the App, Email, Guest Services, or on iTV (where available)," the cruise line said.
How to access digital folios
You can request spending summaries from past cruises by emailing [email protected] or calling 800-256-6649.
Note, however, folios are only available for 7 years. As such, final statements for cruises taken before 2018 are no longer available.
Other things that have gone digital
In recent years, Royal Caribbean has implemented digital technology across many aspects of the onboard experience, starting with eDocs.
Royal Caribbean (and Celebrity) cruisers do not need to print out a physical boarding pass. Instead, the SetSail Pass is available through the mobile app once the online check-in process has been completed.
eDocs also contain helpful information like the reservation number, cabin assignment, sailing time, itinerary, and port directions.
The eDocs also contain the printable luggage tags. While porters have tags available at the terminal, printing the tags and affixing them to your suitcase helps expedite the embarkation process.
Finally, Royal Caribbean's Cruise Compass has done digital — well, mostly. You can still request physical copies of the daily schedule. However, passengers can access the Cruise Compass digitally through the mobile app.
