Royal Caribbean partners with NetDimensions for shipboard software training
Royal Caribbean announced today it is partnering with NetDimensions Interactive to create online, self-paced learning modules for its new shipboard property management software.
This new software will eventually be rolled out to all of the cruise ships in Royal Caribbean's fleet, along with sister brands Celebrity Cruisse Line and Azamara Club Cruises. The first ship crew will access their software simulation training this December for a January ship launch, with staggered rollouts on additional ships in February and March 2014.
The online training for the new property management software will support an enterprise-wide initiative that will streamline existing guest and crew handling processes, and help automate the loading of guest reservation information to the fleet in a more real-time manner. Uniform, online employee training on the software will enable Royal Caribbean operations to provide a higher level of customer service, improve business results, standardize the fleet, and simplify the operational environment.