J.D. Power released their inaugural J.D. Power 2013 Cruise Line Satisfaction Report and Royal Caribbean ranked second among all cruise lines.

The inaugural report measures cruise line customer satisfaction based on seven key factors (in order of importance): service; stateroom; food; embark/debark; entertainment; cost; and excursions.

In the survey, Disney Cruise Line ranked first with a score of 871 (out of 1,000) with Royal Caribbean just behind them with a score of 838.  Royal Caribbean ranked particularly well for their service.

Other key findings of the survey were respondents ranked price (53%) and experience with the brand (38%) as the two main reasons why they select a particular cruise line.  Also, the average price paid for one person is $1,628 and $2,330 for a group of two to four.

Rounding out the top 5 were Holland America, Celebrity Cruises (sister company to Royal Caribbean) and Princess Cruises.

"Many cruise lines in the report have very high levels of passenger satisfaction, well above the report average; however, for more than a year, the overall industry has been dealing with a lot of negative news affecting customer perceptions, expectations and trust," said Ramez Faza, senior account manager of the global travel and hospitality practice at J.D. Power. "To raise the bar, the industry must focus on meeting the needs of the nearly 20 percent of passengers who experience a problem with their cruise line experience. Cruise lines need to understand the causes of customer dissatisfaction and determine what will motivate them to come back."

The 2013 Cruise Line Satisfaction Report is based on responses from 3,003 customers who traveled on a cruise line in the past 12 months. The study was fielded from May 29, 2013, through June 14, 2013. 

Royal Caribbean is planning a Super Saturday Sale on its summer cruises by offering up to $50 onboard credit on all July 1 through September 30 sailings. 

Only on Saturday, June 29, 2013, Royal Caribbean will offer vacationers who book a Royal Caribbean cruise on any sailings departing July 1 through September 30, 2013 $25 onboard credit per Interior and Oceanview stateroom, and $50 per Balcony stateroom and Suite-category stateroom. The Super Saturday Sale is applicable for all new individual U.S. and Canadian bookings.

For all deals on this sale, check out the Super Saturday Sale website or contact your travel agent.

The travel agency organizing the Paula Deen Cruise is adding a second sailing aboard Royal Caribbean's Mariner of the Seas because of "so many requests".

A second winter 2014 cruise is being organized now by Alice Travel, who is responsible for putting the cruises together.

A spokesperson from Alice Travel had this to say about adding a second cruise, "Due to so many requests from Paula’s fans in the past we are actually planning two cruises for 2014 and look forward to both. It’s always an amazing time with Paula, her family and fans. If she goes – we go."

While the cruise group is being held on a Royal Caribbean cruise ship, the Paula Deen Cruise is being organized by a travel agency and not by Royal Caribbean. 

"Royal Caribbean has never had a partnership or any formal association with Paula Deen," says Cynthia Martinez, Royal Caribbean's director of global corporate communications. "She has sailed with our brands a couple of times, but as host of group cruises, and each time, the groups were booked through a specific travel agency, not through Royal Caribbean."

St. Thomas is well known for its beautiful beaches and Magens Bay is at the top of the list when it comes to beautiful beaches, not only on the island but in the world.  When it comes to beautiful Caribbean beaches, it's hard to go wrong with Magens Bay.

Description

Magens Bay is a protected cove on the north side of St. Thomas. Magens Bay is known around the world for its white sand beach that is almost three quarters of a mile in length.

Beach goers and swimmers alike will enjoy the view and the beach's notoriety is well earned given how scenic the entire area is.  Calm waters are typical for the beach, thanks to the protection from larger waves further out in the bay.

Entrance to Magens Bay does have an admission fee ($4 for tourists) and it's quite far from where Royal Caribbean cruise ships dock.  There's plenty of taxi service to Magens Bay from the cruise ship area as well as Charlotte Amalie.  There are lifeguards on duty at the beach and there's a small snack shack on one end of the beach to buy meals, snacks and drinks from.  Visitors can also rent beach chairs, floats, windsurfers and small sailboats for an additional fee.

Because Magens Bay is so well known, it will get crowded and stay crowded most of the day.

Comments

Magens Bay is known for being a beautiful beach and it does not disappoint in that regard.  Truly, the biggest problem with Magens Bay isn't the beach but the fact the beach can get very crowded.  While the beach is very long, it is not very wide (distance from beginning of the beach to the water's edge) so finding a good spot will go quickly.

We have found the best times to go to Magens Bay are very early in the morning before the bulk of the cruise visitors arrive or in the afternoon when many cruise goers will start to leave to get back to their cruise ships. On our last trip to St. Thomas on Freedom of the Seas, our ship arrived later than the other ships and as a result the last two hours at Magens Bay ended up being quite empty.

The snack counter serves typical fried food that you would find at most beaches such as pizza, fries and burgers.  The food isn't anything special and it is expensive.  You're better off bringing food from Charlotte Amalie to the beach with you, or at least buying drinks.  

Those that have been to St. Thomas often will tell you the smaller crowds at other beaches outweigh the beauty of Magens Bay, but if you can deal with the crowds (or you're going on a not-so-busy day), I think the experience of Magens Bay is worth going to.  Especially if you've never been, Magens Bay is a must-see.  Like any island, on subsequent visits it may make sense to try other options but it's hard to go wrong with Magens Bay.  The sand is great and the water has the perfect color along with calm waves for everyone in the family to enjoy. 

Address: Magens Bay, Rte. 35 at end of the road on North side of St. Thomas

Cost: $4 per adult. Kids 12 and under are free.

Summer is here and hopefully you've got a summer cruise lined up in the coming months.  Welcome to our weekly wrap up of what's new and happening at Royal Caribbean.  This is a summary of what happened during this week in the world of everything Royal Caribbean.

This week we've got lots of international Royal Caribbean news, a new (and affordable) cell phone package on Royal Caribbean cruises, and more!

Royal Caribbean News

We’ve gathered this week’s Royal Caribbean news from your favorite cruise ships!

• AT&T launched a new series of cell phone packages for people cruising on Royal Caribbean!
• Royal Caribbean is warning passengers on the June 24 Majesty of the Seas sailing to expect traffic delays.
• Mariner of the Seas visited Shanghai for the first time and was greeted with a special ceremony.
• Royal Caribbean's ChoiceAir has been upgraded to offer a new low price guarantee.
• Italy expects to see 1.5 million tourists visit their country just from Royal Caribbean cruises!

Join us for the first ever Royal Caribbean Blog Cruise!

We're so excited to announce the first ever group cruise for readers and staff of RoyalCaribbeanBlog.com aboard Quantum of the Seas!  This is an exclusive group where we are inviting you, our readers, to join us on one of the first Quantum of the Seas sailings on an 8-night cruise to the Caribbean.

This Royal Caribbean Blog group cruise is all about enjoying this brand new ship with other fans who are big fans of Royal Caribbean.  Don't miss this opportunity to check out the brand new cruise ship as well as be a part of exclusive events for those that book with our group!

For more details on booking the cruise, the itinerary and prices, check out the Royal Caribbean Blog group cruise page and if you have any questions, email me!

Royal Caribbean Around the Internet

Royal Caribbean CEO Adam Goldstein explains how life as a CEO is a lot like life as a NBA point guard.

CruizeCast has a brand new episode available that covers some recent cruising news.

Royal Caribbean Fans found a hotel in South Korea that looks a lot like Royal Caribbean's Sovereign class cruise ships.

Cruise Critic has a list of 12 ways to definitely have a have a miserable cruise!

CruiseCurrents posted a great wrap up of day one from the Cruise3Sixty conference!

With eight ships sailing in and around Italy, Royal Caribbean is expected to bring about 1.5 million tourists to Italy in 2013.  The ports of Civitavecchia (Rome), Venice, Genoa and Naples will all see Royal Caribbean cruise ships stop by.

The amount of passengers coming to Italy in 2013 is up 18% from the year before.  The port of Civitavecchia will see the most traffic.

Royal Caribbean director general for Italy, Gianni Rotondo, commented on the increase in cruise traffic, "In 2013, Royal Caribbean began with encouraging results and now we are about to enter a period full of novelty and change.  With the arrival of three new ships in Italy and the addition of Naples in the Italian ports of embarkation, we are closer to the goal of improving and diversifying what we offer in the area."

"Italy is undoubtedly a strategic country for Royal Caribbean: the cities of art, sailing routes and the beaches of southern Italy are all a strong call for cruise passengers who want to spend a holiday exploring the local cultural heritage without giving up on fun and relaxation. "

In all, 14 cruise ships will visit Italy, including Liberty of the Seas, which will be the largest of Royal Caribbean's ships cruising the Mediterranean. The number includes some of sister company Celebrity Cruise ships as well. 

In Italy, there's also reason to be excited for 2014 because Oasis of the Seas will sail Italian waters for the first time ever, as part of a short European season.

Royal Caribbean’s NextCruise future booking program has gotten some new enhancements to make it a better value for passengers.  

Now passengers can book up to three Open Bookings with NextCruise, which are fully transferrable, and can be used as gifts for friends and family. Furthermore, Crown & Anchor Society members can combine the onboard booking bonus that they earned through Open Booking with their Crown & Anchor Society Savings Certificate or the Platinum-tier and above Balcony and Suite discount.

NextCruise is an exclusive benefit for Royal Caribbean’s Crown & Anchor Society loyalty program members that allows guests a reduced deposit of $100 per person ($200 per person for suite-category staterooms) and an onboard booking bonus of up to $200 per stateroom to spend on their next sailing with Royal Caribbean. Guests can choose to make a reservation on board for a specific Royal Caribbean sailing and enjoy their onboard booking bonus during their future cruise.

NextCruise bookings allows passengers to still work with their travel agents automatically. Royal Caribbean’s onboard Loyalty & Cruise Sales Teams are available to assist guests in determining their best future cruise booking option.

Royal Caribbean announced today ChoiceAir, the cruise line's flight booking system for guests looking to combine their cruise and air travel, now features a Lowest Airfare Guarantee.  Royal Caribbean promises if guests  find a cheaper airfare within 24 hours of booking their flights on ChoiceAir, Royal Caribbean will refund them 110 percent of the difference in onboard credit to spend on their cruise vacation. 

“Royal Caribbean International’s Loyal To You Always commitment to travel agents drives us to create these programs that continue to support the travel agent community,” said Vicki Freed, senior vice president of Sales, Trade Support and Services, Royal Caribbean International, at a press briefing held at the Cruise Lines International Association’s Cruise3Sixty Tradeshow and Conference in Vancouver, B.C. “Royal Caribbean ChoiceAir is a new tool that our valued travel agent partners can use to add more value to their clients’ vacations; help deliver a seamless experience; and generate repeat business.”

In addition to the low price guarantee, Royal Caribbean is standing behind guests that book ChoiceAir with round-the-clock guest support throughout the vacation planning process. If the ChoiceAir flight is delayed or cancelled, Royal Caribbean will work to re-accommodate guests to help them make it to their ship in time for departure or to the next port.

As part of its kickoff promotion, Royal Caribbean is offering a $50 onboard credit bonus for U.S. and Canadian guests who make a new booking from June 21 through July 14, 2013, on a Royal Caribbean cruise of six nights or longer and then book their flights on Royal Caribbean ChoiceAir within the same period. Vacationers must mention offer code “SOX9” at the time of their cruise booking in order to receive the offer.

With an existing cruise booking, guests can instantly start shopping for their ChoiceAir flights at www.RoyalCaribbeanChoiceAir.com. More information about Royal Caribbean ChoiceAir can be found at www.RoyalCaribbean.com/ChoiceAir.

Royal Caribbean is warning its passengers that are scheduled to board Majesty of the Seas on the June 24th sailing to arrive early because of possible local traffic delays.

The Miami Heat won the NBA Championship last night and their victory parade in Miami could affect passengers trying to get to the port.   Some of the victory parade festivities will take place in the downtown Miami area and include streets that provide access to the Port of Miami.

As a result, Royal Caribbean is recommending passengers arrive at the port between 8:30 a.m. and 10:30 a.m. or between 1:00 p.m. and 4:30 p.m. Check-in for your sailing will take place between these times. The sailing’s departure time will be delayed to accommodate this event, but it will not impact the scheduled itinerary.

Royal Caribbean Quantum of the Seas godmother Kristen Chenoweth performed on Monday night at the Sydney Opera House for Royal Caribbean and guests.

''It was a dream come true to perform the special material that I created just for my Australian tour last night at Sydney's Opera House and it was a thrill to have special guests of Royal Caribbean in the audience," Chenoweth said.

Chenoweth recently co-hosted the grand reveal of Quantum of the Seas in New York and has become associated with Royal Caribbean's newest cruise ship.

"I am so excited to be godmother of Quantum of the Seas and hope to see lots of my Aussie fans on board when she launches in the US next year," Chenoweth said.

Chenoweth took time to pose with Royal Caribbean commercial director for Australia, Adam Armstrong, backstage.