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LIVEish, 7 Days on Symphony (11/17/2018 or 17/11/2018 better yet November 17, 2018)


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On 11/17/2018 at 9:29 AM, CGTLH said:

Made it and waiting to board, Genie is chillin' with us.

@CGTLH I will be going out of the new terminal in January on Allure with Star Class, did you just go to the Suite boarding area that others have mentioned or is there a special place just for Star Class? Also did you leave you luggage with the porters I'm assuming at street level? I have seen some post where people said the luggage got mixed up, but that was when Star Class first came out. Thanks.

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55 minutes ago, tiny260 said:

@CGTLH I will be going out of the new terminal in January on Allure with Star Class, did you just go to the Suite boarding area that others have mentioned or is there a special place just for Star Class? Also did you leave you luggage with the porters I'm assuming at street level? I have seen some post where people said the luggage got mixed up, but that was when Star Class first came out. Thanks.

Special place at street level. Not sure if the garage would have anything.

If you are being dropped off go past the initial drop off area. Right outside the door to the terminal is a small podium with the Star Class banner. Nothing is at the curb.

What ever you do, DO NOT give the normal Porters your luggage. Either bring your bags to the podium or have someone play bag guard until the Star Class porter comes.

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Concur on this.  Do NOT surrender your luggage to anyone -even if they have a Star Class banner on their cart.  Take your luggage with you to the Star Class check-in area.  We have had delays in getting our luggage on every SC cruise so far even when we eat the Genie cooridate it so not sure what the correct way to do it is but I know the regular porters are not the correct ones. Next time I am going to insist that the luggage porter accompany us.

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One of my bags disappeared even though it was with all the rest of my group's luggage.  It was eventually located down the hall on embarkation day with other luggage.  None of the luggage was by the right room either.

Bonus was we got a random Pinnacle's luggage delivered to our room instead. Not a Star Class or even our floor.  No clue how that happened.

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So the Costa Maya recap...

Off the ship, tram to downtown area.

Explored some then took a cab back.

Had lunch onboard

Got off again to browse more of the shops in the port area.

Dinner (150 Central Park)

Show (Stand up Comedy)

Killed time prior to the 80's Street Party

80's Street Party

Next thing I knew, it was 2 am.

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Some disembarkation thoughts...

Star Class luggage had to be put out by 7am departure morning.

Star Class/Suite Guest escort ends upstairs by an elevator. Not sure about availability of any stairs or escalator. Luggage was right near by when exiting the hallway where the elevator is.

Wheelchair assistance has to be taken over by a port agent.

No dedicated lines for porters or suite guests.

Facial scan takes about 30 seconds.

Zones 7-10 are a nightmare of people congestion, these would be exiting towards the right. Also towards the right is the table for contraband pickup.

Overall everything thing was smooth until exiting the terminal.

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Star Class Thoughts 

This time around things really shined. Other than one major problem (that was corrected) I was very pleased.

The night Chops was ordered for balcony dining I was told the venue was closed for a sellout private function with a fixed menu. Only requirement was the order needed to be put in and finalized that afternoon.

Ask and things will magically appear: Never had the opportunity to try the shrimp cocktail or grilled shrimp at Hooked. Request was made one evening for delivery after a show and they were waiting back in the room. I'll add Hooked's grilled shrimp are great.

This cruise was also used as an early celebration for my parents anniversary. The Genie had the pastry team make a custom cake from a picture she provided. Had to say it was a great cake. The Genie did show me a picture provided to the pastry team. While the cake wasn't an exact match, the idea was there.20181123_111213-1008x567.thumb.jpg.a1e62d0e465c327999b614916417fc42.jpg

Also the last night I had to say the level of unexpected service and guest dedication provided by our Genie was without words. The amount of time she spent just basically standing around and talking was just unexpected and very grateful.

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Room Thoughts

Stayed in 8734, Two Bedroom Aqua Theater Suite.

Bedrooms themselves were not huge but adequate. Second bedroom would be a tight fit with four adults. Some design issues aswell with the second bedroom. Example access to the closest can be blocked by the door for the bedroom. Master bedroom didn't seem to have any obvious design flaws.

Living room was grand in size, maybe too big. Had a small round table that could sit four. Outside of the seating at the table the room had two chairs and a sleeper couch. Plenty of counter space under the TV and under the counter was the fridge and two cabinets with shelves. The room did have a design flaw, one cabinet under the counter could be fully opened due to a pole in close proximity. Fridge did a respectful job at keeping beverages cold and cooling down new ones. No noise issues from the rock wall. Keep on mind this is the primary rock wall used.

Balcony can be nothing but described as unique and large. Wraps around the room with no area being too narrow. Table with seating for six with plenty of space. Two loungers on the Aqua Theater side, two chairs with foot stools outside the Master bedroom. Counter right near the rock wall. Great viewing platform for the aqua shows.

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2 hours ago, CGTLH said:

Star Class/Suite Guest escort ends upstairs by an elevator.

No dedicated lines for porters or suite guests.

This is very discouraging news.  I had hoped that the poor Suites service would improve with the new terminal. Sorry to see that the same pathetic policies extended to the new terminal.  I despise sailing out of Miami for this reason.  Very unfortunate. 

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11 hours ago, WAAAYTOOO said:

This is very discouraging news.  I had hoped that the poor Suites service would improve with the new terminal. Sorry to see that the same pathetic policies extended to the new terminal.  I despise sailing out of Miami for this reason.  Very unfortunate. 

When it came to the Customs side they had so many lanes open. So the hold up there was just about nothing, maybe 5 minutes, getting off at 9am. Entering the upper floor of the terminal all suite guests go one way and everyone else the other.

Traffic overall flowed great inside the terminal.

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  • 3 months later...

Just stumbled on your blog while searching for info about Alina 🙂 She’s our genie on Symphony sailing March 30. Hope you don’t mind a few questions....I’m nervous because there hasn’t been much communication and I’ve read that others have things all planned out by this point. She’s answered my questions (briefly) but I get the sense that she’d rather talk on board. Does that sound right? Did you like her? Anything I should know? We have no clue what we are doing and are traveling with 6 kids (17, 14, 12, 12, 10 and 9) Snacks will be key!!

Also, love the pictures of your suite. We will be in 8334, same one on the other side. Did you request the wine be there?  She only asked about our coke product preferences and if we wanted to be greeted with champagne or wine? Looks like you got more than just a greeting’s worth 😂😂  Can’t wait!

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Alina did keep our schedule silent until onboard and trust me I pushed hard to get it. It wasn't until the night before that I got even an idea.

We weren't really big snack people so nothing was delivered during the afternoon. At night it was mostly spur of the moment thoughts that she was able to work out. Nothing that wouldn't be already onboard.

Wine front, one bottle was from her. The other two were from Crown and Anchor.

Now Alina overall: First off she offered a more unique way of contact on board, had to say it worked great. Also thought her communication pre-cruise was adequate.

 

Still I'd push hard to get an idea of plans. Also speak up and mention any particular snack requests if it isn't something easy to obtain on a ship. I'd also suggest to read @Lovetocruise2002 blog from Harmony: 

 

If anything isn't clear or other questions just ask.

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