Al Horner Posted September 23, 2018 Report Share Posted September 23, 2018 I am booked (through the RCL website) on a cruise on the Symphony of the Seas in May 2019. Just recently, the Cruise Planner added some shore excursions for our cruise, one of which I would like to book. I go into the Cruise Planner, enter all my info and then enter my credit card information, press "enter" and nothing happens. There is nothing wrong with my credit card. This has been going on for at least three days. Is anyone else having difficulties making Cruise Planner purchases? Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted September 23, 2018 Report Share Posted September 23, 2018 I just made a bunch of cruise planner purchases yesterday. Did you trying clearing all cookies etc.? Or if you open a browser in incognito mode that helps too. Quote Link to comment Share on other sites More sharing options...
KathyC Posted September 24, 2018 Report Share Posted September 24, 2018 7 hours ago, kontraxed said: I am booked (through the RCL website) on a cruise on the Symphony of the Seas in May 2019. Just recently, the Cruise Planner added some shore excursions for our cruise, one of which I would like to book. I go into the Cruise Planner, enter all my info and then enter my credit card information, press "enter" and nothing happens. There is nothing wrong with my credit card. This has been going on for at least three days. Is anyone else having difficulties making Cruise Planner purchases? This may sound silly, but did you check the box? There is a box to check, that accepts something or other. It's kinda small, and when I'm in a rush I tend to forget to check it. Quote Link to comment Share on other sites More sharing options...
Matt Posted September 24, 2018 Report Share Posted September 24, 2018 18 hours ago, kontraxed said: I go into the Cruise Planner, enter all my info and then enter my credit card information, press "enter" and nothing happens. When you say you press enter, are you hitting the enter key on your keyboard or are you clicking the button on the web page to submit the order? Quote Link to comment Share on other sites More sharing options...
Al Horner Posted September 25, 2018 Author Report Share Posted September 25, 2018 Hi Matt. "Enter" was not exact. I was hitting the submit payment button on the website. Interestingly enough, I tried calling the RCL phone no. a few times to book the shore excursion on the phone. Three times this morning I would get a sound like the line was connecting and then the phone would go dead. I think RCL doesn't like me. Quote Link to comment Share on other sites More sharing options...
wforrey Posted September 25, 2018 Report Share Posted September 25, 2018 It would do the same thing for me until Matt suggested using the incognito browser. This honestly fixed every problem I was having with the website. I now open an incognito every time I get into the planner. It is perfect every time. Quote Link to comment Share on other sites More sharing options...
Matt Posted September 25, 2018 Report Share Posted September 25, 2018 12 hours ago, wforrey said: It would do the same thing for me until Matt suggested using the incognito browser. This honestly fixed every problem I was having with the website. I now open an incognito every time I get into the planner. It is perfect every time. Glad you got it working with that trick. It's unfortunate we have to resort to going about things in that manner, but I hope they fix it all in the future. wforrey 1 Quote Link to comment Share on other sites More sharing options...
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