Modify existing comp offers, don't book and cancel

[billdauterive]

I just learned something today I thought I'd pass along in case someone else doesn't know.

Previously whenever I would find a better casino offer I wanted to use instead of an existing comp sailing, I would always book the new offer and then cancel the existing sailing in the same call.  I thought you could only modify an existing sailing with a new offer code if it was the same ship and sail date.

Today the casino rep told me the better way is to just apply the new offer code to the existing reservation number regardless.  She said it works for all situations like different sail dates, ships, ports, cabin categories, etc.  Then they just apply what you've already paid on the existing booking to the new offer and refund any overage or take payment for just the difference.

Doing it this way you don't have to pay the taxes/fees for a new offer upfront and then wait for the full refund from the canceled old offer for 7-14 business days.

[WAAAYTOOO]

Thanks !  I’m not sure this would work for a casino comp booking that has been upgraded but for one that is a true comp, it sounds like a much easier process than a whole new booking.

[The Fox]

I would be curious to know this too. We have many offers and would love to be able to use more of them.

[LCWind]

This works as long as your existing booking is still outside the final payment date.

[billdauterive]

3 hours ago, LCWind said:

This works as long as your existing booking is still outside the final payment date.

Valid point.  I didn't specifically ask about after final payment but I suspect you're correct.

[billdauterive]

On 3/20/2024 at 7:03 PM, WAAAYTOOO said:

Thanks !  I’m not sure this would work for a casino comp booking that has been upgraded but for one that is a true comp, it sounds like a much easier process than a whole new booking.

From my understanding even upgraded bookings would work.  She said they just take the total amount paid, regardless of which line item the money is associated with (taxes or upgrades), and apply it to the new offer code.

[billdauterive]

FYI this definitely works. 

I booked my prime cruise yesterday by having the rep apply the prime cruise code to an existing comp sailing I had that I had been planning to cancel for a while.  The ship and sail dates were completely different and I upgraded the prime cruise stateroom type so that was different as well.  I was also going solo on the original booking and they were able to add someone to the new sailing.  The amount I already paid on the old sailing was credited to the new sailing and I just had to pay the difference.  The booking number is the same and the website now shows the new sailing instead of the old one.

So I covered just about every possible scenario in one shot (except per-purchased cruise planner items) and it was completed without any hassle or issue other than a brief hold by the rep to make the changes on their end.