Midwest Cruiser Posted March 2 Report Share Posted March 2 We have trip insurance through LeisureCare and our son just came down with confirmed Influenza B tonight, We sail out on Sunday on Symphony. It is just my wife an I that are cruising. From the way i understand the language, that should still be covered by the trip protection? We have no one to watch him and wouldn't really want anyone to watch him while sick to infect others, parents are older and really don't want to ask them for their health to. Any thoughts or guidance would be appreciated. DoomSlayer and WAAAYTOOO 2 Quote Link to comment Share on other sites More sharing options...
steverk Posted March 2 Report Share Posted March 2 It depends on your policy. Many policies will cover a situation like this but you need to call the insurance company and ask. Midwest Cruiser 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted March 2 Report Share Posted March 2 7 hours ago, Midwest Cruiser said: We have trip insurance through LeisureCare and our son just came down with confirmed Influenza B tonight, We sail out on Sunday on Symphony. It is just my wife an I that are cruising. From the way i understand the language, that should still be covered by the trip protection? We have no one to watch him and wouldn't really want anyone to watch him while sick to infect others, parents are older and really don't want to ask them for their health to. Any thoughts or guidance would be appreciated. So sorry that you had this happen. Hope he’s feeling better soon. Sorry you’re missing your cruise. Are you SC on this one ? Quote Link to comment Share on other sites More sharing options...
Midwest Cruiser Posted March 2 Author Report Share Posted March 2 3 hours ago, WAAAYTOOO said: So sorry that you had this happen. Hope he’s feeling better soon. Sorry you’re missing your cruise. Are you SC on this one ? Thank you, No we are not on this one. We are in Sky Class Crown Loft thought. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Biaggio Posted March 2 Report Share Posted March 2 Depends on the policy. Some say “immediate family members” whether or not they are traveling. Check your policy. Hope he recovers soon. Midwest Cruiser 1 Quote Link to comment Share on other sites More sharing options...
Midwest Cruiser Posted March 2 Author Report Share Posted March 2 9 minutes ago, Biaggio said: Depends on the policy. Some say “immediate family members” whether or not they are traveling. Check your policy. Hope he recovers soon. We will reimburse You, up to the Maximum Benefit Amount shown in the Schedule of Benefits, for the amount of the unused non-refundable prepaid Payments or Deposits for the Travel Arrangements You purchased for Your Trip, when You cancel Your Trip prior to departure for a covered reason, including cancellation fees. Trip Cancellation must be due to one of the following reasons: 1. Your, a Family Member’s, a Traveling Companion’s, or a Business Partner’s death, that occurs before departure on Your Trip; 2. Your, a Family Member’s, a Traveling Companion’s, or a Business Partner’s covered Sickness or Injury, that: a) occurs before departure on Your Trip; b) requires Medical Treatment at the time of cancellation; and c) as certified by a Physician, results in medical restrictions so disabling as to cause Your Trip to be cancelled; or If I'm reading and understanding that correctly it should be covered.... Quote Link to comment Share on other sites More sharing options...
Midwest Cruiser Posted March 21 Author Report Share Posted March 21 Update for all, Just received email from Aon which is the Insurance that is selected when you book through Priceline, also who is the Insurance when booking directly with Royal Caribbean. We have been approved for refund. Very pleased and relieved to have this news and reimbursement. Followed the instruction, had the doctors paperwork filled out and also submitted the discharge paperwork showing all tests performed and diagnosis. Online submission was on March 2nd received email confirming acceptance of claim on March 19th. Little guy is doing well and recovered from Influenza B, Double ear infection, and Pneumonia. So all is well and time to finally rebook our next cruise for Dec 8th to replace the lost one! WAAAYTOOO, teddy, ChessE4 and 1 other 3 1 Quote Link to comment Share on other sites More sharing options...
Midwest Cruiser Posted March 21 Author Report Share Posted March 21 One last question, We have not received our refund for the ultimate drink package for the canceled cruise. Has anyone had experience as to who to ask for when calling in? Quote Link to comment Share on other sites More sharing options...
ChessE4 Posted March 21 Report Share Posted March 21 1 hour ago, Midwest Cruiser said: One last question, We have not received our refund for the ultimate drink package for the canceled cruise. Has anyone had experience as to who to ask for when calling in? Last time I called Royal customer care the phone system gave me the option to speak to someone about a previously completed cruise. So listen for that option when you call the number on the website. Midwest Cruiser 1 Quote Link to comment Share on other sites More sharing options...
Midwest Cruiser Posted March 25 Author Report Share Posted March 25 On 3/21/2024 at 3:57 PM, ChessE4 said: Last time I called Royal customer care the phone system gave me the option to speak to someone about a previously completed cruise. So listen for that option when you call the number on the website. Actually selected the option of having an already booked cruise. Just gave them our Confirmation number and said it takes usually 10-14 business days for the refund to show up. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.