BRETTB Posted January 20 Report Share Posted January 20 (edited) Two weeks ago I traveled solo on Freedom, and unless I don’t understand the program problem I should have earned double the points (8 points, for a four night stay). I typically haven’t paid much attention to my points level, but as I should reach Diamond Plus on my cruise next week I logged in to check. Has anyone else had an issue earning the proper number of points (or am I mistaken with this)? Unrelated, but I haven’t received the email survey yet and I am typically diligent about adding the names of workers who provided exception service. I recall receiving those pretty soon after the cruise in the past. Edited January 20 by BRETTB Added about survey Quote Link to comment Share on other sites More sharing options...
Kelseylovestocruise Posted January 20 Report Share Posted January 20 As long as you were booked solo in the room you get double points. If you booked two people but sailed solo you get single points. If you are having a problem contact crown and anchor. I have had to contact them before and had no issues. Quote Link to comment Share on other sites More sharing options...
BRETTB Posted January 20 Author Report Share Posted January 20 Thank you @Kelseylovestocruise. I was always booked solo in the room. I have reached out to guest relations via email royalguestrelations@rccl.com. I hope this is the correct address. I am curious if others have had issues being issues the correct amount of points. Perhaps I should be keeping a closer eye on these. Quote Link to comment Share on other sites More sharing options...
Gilley Posted January 20 Report Share Posted January 20 That happened to me but unbeknownst to me, I was booked on a single (studio) cabin), therefore I only got single points. I was pissed but learned my lesson to check my cabin prior to paying and sailing. Quote Link to comment Share on other sites More sharing options...
Ray Posted January 20 Report Share Posted January 20 I had issues with my points this is the email address i used to get it sorted out! Which is was very quickly. crownandanchor@rccl.com Pattycruise 1 Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted January 20 Report Share Posted January 20 Contact crown and anchor-not guest relations Quote Link to comment Share on other sites More sharing options...
BRETTB Posted January 20 Author Report Share Posted January 20 54 minutes ago, Pattycruise said: Contact crown and anchor-not guest relations Thank you Quote Link to comment Share on other sites More sharing options...
BRETTB Posted January 20 Author Report Share Posted January 20 2 hours ago, Ray said: I had issues with my points this is the email address i used to get it sorted out! Which is was very quickly. crownandanchor@rccl.com Thank you Quote Link to comment Share on other sites More sharing options...
twangster Posted January 20 Report Share Posted January 20 For fastest service call CAS at (800) 526-9723. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.