Miserable on Anthem

[Couponz]

5th day on Anthem. Among many other problems that went wrong on this trip, this is the worst one. In my stateroom, I hear this loud banging noise that seems to roll with the side-to-side movement of the ship. This has been going on since day 2.

 

Deck 9 - forward interior stateroom. Never again...

[cedricmr]

Go to the guests office, have an employee see and ask to change stateroom

[smokeybandit]

Did you mention it to guest services?

[Couponz]

Yes.

Day 2: I called guest services. They sent an engineer but by the time he came to my stateroom. The noise stopped. But the sound started happening again at 3am waking me up. I didn't want to deal with it at the time so I just turned on my white noise machine.

Day 3: Didn't want to be waiting in my room so I called at evening after I was done for the day. Engineer came by, confirmed the noise, and he said he'll go upstairs to check it out. Waited but never heard from engineer again. It was midnight so I didn't want to wait up to call engineer again. Left the noise machine on and went to sleep

Day 4: we were docked at Freeport, there was no noise. I thought the engineer fixed it as I didn't hear it the entire day. Noise came back at 3am. I left my noise machine on.

Day 5: I called front desk and I complained I never heard back from the engineer but the trip was almost over and I didn't feel like moving anymore. They gave me $75 credit.

[BrianB]

I’m on the Anthem now on a b2b. I’m in a balcony forward on deck eight port side.

I also hear a banging sound. It sounds like someone hitting a water pipe with a hammer. It happens about once every ten to twenty seconds. I thought  it was something loose which made the noise with the motion of the ship…but, when we were docked the noise was still there. I tracked it down to the forward crew only door on the port side where it sounded the loudest. My cabin attendant said the noise sounds like it’s in the wall by the crew stairs and has been there for quite a while and he notified his supervisor as other guests have also been complaining but nothing seems to have changed.

Fortunately for me…it isn’t really that loud in my cabin and I can ignore it, but I feel sorry for those who are closer, especially the interior cabins. I did find out that it’s a structural issue that cannot be corrected easily. I was offered to change my cabin but, as I said, I’m able to ignore it because it isn’t too loud. And changing cabins would be more annoying to me.

Hopefully everyone who is impacted by this can go to Guest Services and change cabins and/or get some compensation. Better yet…hopefully they can find some way to fix it…as soon as possible. I’ve already booked more cruises in this cabin…and others near it!