Ralph aka Nine Posted January 14, 2023 Report Share Posted January 14, 2023 Anyone have any suggestions where to go from here??? I booked through my travel agent. I have two reservation numbers... one with me, my wife and our young son. The other with my teenage boys (17 and under) who are my stepsons. Since we have different last names the online system doesn't allow me to add the second reservation in "manage my cruise". I've spoken to multiple representatives at RC and have been given multiple different stories which all end with "All looks good on our end, just wait for this or that to happen and it'll show up." I just sent an email to guestaccounthelp@rccl.com It's only been 3 days since I booked... am I being too impatient? Ralph Quote Link to comment Share on other sites More sharing options...
steverk Posted January 14, 2023 Report Share Posted January 14, 2023 I'd call your travel agent. You should have this information by now. Ralph aka Nine 1 Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted January 14, 2023 Report Share Posted January 14, 2023 1 hour ago, Ralph aka Nine said: Since we have different last names the online system doesn't allow me to add the second reservation in "manage my cruise" When trying to add your stepsons' reservation number, you are using their last name and date of birth, correct? Even though you booked it, the reservation will be in their name. Quote Link to comment Share on other sites More sharing options...
Ralph aka Nine Posted January 14, 2023 Author Report Share Posted January 14, 2023 20 minutes ago, AshleyDillo said: When trying to add your stepsons' reservation number, you are using their last name and date of birth, correct? Even though you booked it, the reservation will be in their name. /cdn-cgi/mirage/955577d0d348169fd66c123a44f25acb40af4bf8bec58ff2d7e70aa8a0b3a614/1280/https://www.royalcaribbeanblog.com/boards/uploads/monthly_2023_01/Screenshot_20230114_170003_Royal.thumb.jpg.a9f288e54710a71386c91d5d92295381.jpg Yes, I'm using his last name and birthdate. When I click "continue" after entering his info and res# the page freezes. I've attempted on multiple devices from home and work. Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted January 14, 2023 Report Share Posted January 14, 2023 12 minutes ago, Ralph aka Nine said: Yes, I'm using his last name and birthdate. When I click "continue" after entering his info and res# the page freezes. I've attempted on multiple devices from home and work. Just making sure. Sounds like good ol Royal IT at work again Ralph aka Nine 1 Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted January 15, 2023 Report Share Posted January 15, 2023 Did you try the app or the website? Try the other if you've only tried one. Also, did you get the confirmation email? Are you entering the info correctly (reservation #?) I had one of my #'s written incorrectly and couldn't get a cruise to load, I should have put on my readers! LOL Ralph aka Nine 1 Quote Link to comment Share on other sites More sharing options...
tjcruisers Posted January 15, 2023 Report Share Posted January 15, 2023 3 hours ago, Ralph aka Nine said: Yes, I'm using his last name and birthdate. When I click "continue" after entering his info and res# the page freezes. I've attempted on multiple devices from home and work. We just booked adjoining rooms for us and our sons (they're in their 20's). Even though the reservations are in my kids name, I had to use my wife's birthday to link up the reservation as she was the one who did the booking. Maybe try the info (last name/birthday) of the person who did the booking Quote Link to comment Share on other sites More sharing options...
Ralph aka Nine Posted January 15, 2023 Author Report Share Posted January 15, 2023 4 hours ago, Pattycruise said: Did you try the app or the website? Try the other if you've only tried one. Also, did you get the confirmation email? Are you entering the info correctly (reservation #?) I had one of my #'s written incorrectly and couldn't get a cruise to load, I should have put on my readers! LOL You might be a genius.... After reading your reply I opened up the app (again) and wa-la the second reservation was there. I still can't see it online, but at least now I can start planning. Thank you for suggesting I try the app again because I've been so focused on the website. Quote Link to comment Share on other sites More sharing options...
Ralph aka Nine Posted January 15, 2023 Author Report Share Posted January 15, 2023 Ok, we're a step closer... I can now see my second reservation through the app (still not on the website), but I'm not able to book anything for the second reservation "because these guests have a different currency or group ID, they must make their own reservations until the cruise begins". Quote Link to comment Share on other sites More sharing options...
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