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No Contact from Royal Genie


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My family are in a Grand Loft Suite on Ovation of the Seas leaving from Sydney on December 23. We have not yet received any contact from our Royal Genie. Normally we have been contacted more than a month out and the website still indicates that this is the policy. Has anyone else had this happen to them?

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Yes, when we were on the Oasis in March we had a similar situation. They were moving the Genie's around to different ships, it was sorted but probably 2 weeks out. We were assigned one and then she was moved as well, the young man we were assigned was simply wonderful. 

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I currently have the planning being done by one genie (Alan) who is going on vacation right before my sailing and will be receiving services on board from another (Jay) This likely influenced my first contact time as well. 

If nothing happens contact ship concierge and inquire. 
The pre cruise power of a genie is dwarfed by their pull when on ship. 

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