Scott M Posted August 24, 2022 Report Share Posted August 24, 2022 Anyone happen to have an email address to send to the customer service manager on Symphony? A month has passed and we are seemingly not getting anywhere with a reimbursement for covid quarantine. Last we are told is shore-side is waiting on word from the ship. Marcel is the manager I dealt with onboard, I hope maybe he can get the ball rolling. So incredibly frustrating. Quote Link to comment Share on other sites More sharing options...
Td6462 Posted August 24, 2022 Report Share Posted August 24, 2022 26 minutes ago, Scott M said: Anyone happen to have an email address to send to the customer service manager on Symphony? A month has passed and we are seemingly not getting anywhere with a reimbursement for covid quarantine. Last we are told is shore-side is waiting on word from the ship. Marcel is the manager I dealt with onboard, I hope maybe he can get the ball rolling. So incredibly frustrating. While not a specific answer to your question. It took about 8-9 weeks to get our Covid "adjustment". RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Matt Posted August 25, 2022 Report Share Posted August 25, 2022 It's been 2+ months and I haven't gotten my Covid reimbursement yet. I know that doesn't make you feel any better, but it's not just you. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Scott M Posted August 26, 2022 Author Report Share Posted August 26, 2022 On 8/25/2022 at 8:17 AM, Matt said: It's been 2+ months and I haven't gotten my Covid reimbursement yet. I know that doesn't make you feel any better, but it's not just you. Thanks Matt, I believe we are finally getting some progress. The latest twist, the manager said he was giving all 3 affected cabins a nice additional FCC for the issues we had. The FCC showed up for 2 of the reservations, but not mine. I doubt there is any way we can get that worked out without actually emailing him personally, probably a lost cause. Quote Link to comment Share on other sites More sharing options...
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