Scott M Posted August 24, 2022 Report Posted August 24, 2022 Anyone happen to have an email address to send to the customer service manager on Symphony? A month has passed and we are seemingly not getting anywhere with a reimbursement for covid quarantine. Last we are told is shore-side is waiting on word from the ship. Marcel is the manager I dealt with onboard, I hope maybe he can get the ball rolling. So incredibly frustrating. Quote
Td6462 Posted August 24, 2022 Report Posted August 24, 2022 26 minutes ago, Scott M said: Anyone happen to have an email address to send to the customer service manager on Symphony? A month has passed and we are seemingly not getting anywhere with a reimbursement for covid quarantine. Last we are told is shore-side is waiting on word from the ship. Marcel is the manager I dealt with onboard, I hope maybe he can get the ball rolling. So incredibly frustrating. While not a specific answer to your question. It took about 8-9 weeks to get our Covid "adjustment". RCIfan1912 1 Quote
Matt Posted August 25, 2022 Report Posted August 25, 2022 It's been 2+ months and I haven't gotten my Covid reimbursement yet. I know that doesn't make you feel any better, but it's not just you. WAAAYTOOO 1 Quote
Scott M Posted August 26, 2022 Author Report Posted August 26, 2022 On 8/25/2022 at 8:17 AM, Matt said: It's been 2+ months and I haven't gotten my Covid reimbursement yet. I know that doesn't make you feel any better, but it's not just you. Thanks Matt, I believe we are finally getting some progress. The latest twist, the manager said he was giving all 3 affected cabins a nice additional FCC for the issues we had. The FCC showed up for 2 of the reservations, but not mine. I doubt there is any way we can get that worked out without actually emailing him personally, probably a lost cause. Quote
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