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Okay so my cruise Oasis of the Seas embarking on April 2nd 2017, is my Fiance and I's honeymoon.

 

I was playing around on the Royal Gifts page and found the Romance Package for champagne, strawberries, chocolates, and flowers; and I also found the Just Married deluxe room decor package. I wanted to order them to be ready on embarkation day but when I enter mine or my fiance's name or our reservation number, it says it can't be found and refers me to call.

 

Has anyone else had this issue?

Should I just call to add this to our room?   

 

Has anyone had experience with either of these gift packages or something similar?

Did they seem worth it?

 

Thanks in advance guys! 

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All the information was correct, I tried calling to place the order and I was put on a 15 minute hold. I requested an order confirmation email once we were finished, thank goodness I did because they chose the Happy Anniversary Room Decor instead of the Just Married Room Decor I had ordered...  :angry:

 

Now I'm emailing customer service because I don't have time for another 15 hold to get it fixed.. 

 

Next time I know to only do it online... If it works...

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All the information was correct, I tried calling to place the order and I was put on a 15 minute hold. I requested an order confirmation email once we were finished, thank goodness I did because they chose the Happy Anniversary Room Decor instead of the Just Married Room Decor I had ordered...  :angry:

 

Now I'm emailing customer service because I don't have time for another 15 hold to get it fixed.. 

 

Next time I know to only do it online... If it works...

Try using a different web browser. I use Chrome and with Windows 10. For some reason they don't always make nice with the RCI website. I switched to Internet Explorer and bingo, instant friends. If you have to call try late at night (after 10:00 pm) or early morning (6:00 am). 

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