Larry H Posted September 30, 2021 Report Share Posted September 30, 2021 I am having issues paying for items on an already booked and paid for cruise. A error massage about a bad gateway comes up. I waited a while and tried again Same issue. So I can't pay for items I ordered - e.g. internet package, and one item - a dining package - is no longer available on line. I've tried different credit cards s that's not the issue. Is this just me? Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted September 30, 2021 Report Share Posted September 30, 2021 24 minutes ago, Larry H said: I am having issues paying for items on an already booked and paid for cruise. A error massage about a bad gateway comes up. I waited a while and tried again Same issue. So I can't pay for items I ordered - e.g. internet package, and one item - a dining package - is no longer available on line. I've tried different credit cards s that's not the issue. Is this just me? Try going through a different browser, or an incognito browser. If the error still occurs know that Royal IT issues rarely last long. If you're concerned about losing a good price you can call Royal directly and purchase whatever you were going to purchase over the phone. PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
MuttMutt Posted October 1, 2021 Report Share Posted October 1, 2021 I second using a different browser. I usually use Brave but some sites don't play nice with it and sometimes even chrome will goof. For those times i will use either Firefox or opera and see if that will fix it. Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted October 1, 2021 Report Share Posted October 1, 2021 You can always call the cruise planner phone number and have a live person help you out. Oops didn’t realize this option was already mentioned above! Sorry for duplication! Quote Link to comment Share on other sites More sharing options...
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