Doak Posted April 17, 2020 Report Share Posted April 17, 2020 I have read and re-read the covid cancellations. My Harmony May 3rd 2020 was cancelled. I used future cruise credits from a cancelled cruise due to a hurricane for the booking plus about $300 extra cash. Question 1,,I think I will be automatically reissued a future cruise credit for the already existing FFC plus 25% extra on the $300 cash, Right? Question 2,, Is this automatic on their part or do I need to submit a request form? Quote Link to comment Share on other sites More sharing options...
codyh21 Posted April 17, 2020 Report Share Posted April 17, 2020 From reading Royal's guidance, you'll get a new FCC issued. It will contain a 100% value of your initial FCC used, plus 125% of any additional monies paid. It also says the FCCs will be processed automatically and issued by 22 May. The only time you would have to contact Royal is if you wanted a 100% refund. Quote Link to comment Share on other sites More sharing options...
Matt Posted April 17, 2020 Report Share Posted April 17, 2020 36 minutes ago, Doak said: Question 1,,I think I will be automatically reissued a future cruise credit for the already existing FFC plus 25% extra on the $300 cash, Right? That would be my expectation. The old FCC gets re-issued, leftover cash spent as a new FCC. 37 minutes ago, Doak said: Question 2,, Is this automatic on their part or do I need to submit a request form? FCC is automatic. You need to contact RC if you want a refund. Quote Link to comment Share on other sites More sharing options...
Dad2Cue Posted April 17, 2020 Report Share Posted April 17, 2020 28 minutes ago, Matt said: That would be my expectation. The old FCC gets re-issued, leftover cash spent as a new FCC. FCC is automatic. You need to contact RC if you want a refund. This makes me wonder who keeps track of the FCCs and refunds. It is taking awhile for the first FCC and refund to be "processed". I'm starting to forget about it ...at least I'm not bothering to contact Royal anymore. I can't imagine how carry-over FCC and leftover cash will be processed. I think, in the long run, that will hurt Royal even more. I'm already reluctant to rebook my cruise that was cancelled until I actually get the refunds and FCC already owed to me. Quote Link to comment Share on other sites More sharing options...
Matt Posted April 17, 2020 Report Share Posted April 17, 2020 My recommendation is every FCC you have to email to your TA as a matter of record keeping. Quote Link to comment Share on other sites More sharing options...
Doak Posted April 17, 2020 Author Report Share Posted April 17, 2020 Thank you all for the answers. This site has been tremendous thru the years I have been reading it. Matt and moderators thank you all! In these uncertain times everyone on here have been sources of valuable information. And a real comfort so again thanks to all of you and keep being safe. WAAAYTOOO, Matt and USCG Teacher 3 Quote Link to comment Share on other sites More sharing options...
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