deany Posted June 3, 2019 Report Share Posted June 3, 2019 Hi My app doesn't show all my reservations but when I log in online I can see them all but the website is so slow. When on the ship is it easy to book stuff through a tv screen I believe TIA. Quote Link to comment Share on other sites More sharing options...
spursfreak21 Posted June 3, 2019 Report Share Posted June 3, 2019 My app is doing the same thing. Has been for the past few weeks. Quote Link to comment Share on other sites More sharing options...
JennyB Posted June 3, 2019 Report Share Posted June 3, 2019 The app isn't known to be totally reliable...it's best to log into your cruise planner online or book things through the tv. However, reservations for everything will be less expensive if purchased before you board. Quote Link to comment Share on other sites More sharing options...
Matt Posted June 4, 2019 Report Share Posted June 4, 2019 Personally, I don't use the app at all until I get on the ship. It not showing reservations before the cruise is common and happened to me. Once onboard, it all loaded up fine. Use Royal Caribbean's Cruise Planner site prior to the cruise: https://www.royalcaribbean.com/cruiseplanner Quote Link to comment Share on other sites More sharing options...
ChessE4 Posted June 4, 2019 Report Share Posted June 4, 2019 We had a similar situation less than 2 weeks ago on the Harmony. What we discovered is that since my wife and I each had CAS accounts, and we responded to "sale" e-mails from RCI, we sometimes booked under one name and other times booked excursions or amenities under the other name. Since we were traveling with a friend, my wife and I were in separate rooms. So the "app" didn't see everything all of the time, but if we looked up each stateroom separately, all reservations were covered. As has been stated, I always default to the online system and am confidant everything is good because I print my reservation receipts. Have fun! Quote Link to comment Share on other sites More sharing options...
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