My wife and I did the land portion of this land/cruise portion first. We finished up Denali and got to the Port in Seward on Friday, September 1st. Early on the motor coach the "adventure guide" informed us that she was just notified that the Radiance had a "propulsion system issue" that they were working on and our cruise might be delayed. We finally got to Seward about 5:30 and boarded the ship with no problems nor mention of any ship related problems. Once in our cabin, the captain made an announcement that the problem wasn't fixed, the ship had to go to dry dock and the cruise was cancelled. He did mention that we would receive a letter detailing the reimbursement packages and comps. We quickly headed to the conference room where four staff members were assisting guests with return flights home through Royal's Air/Sea. Within 1.5 hrs I received an email with our flight arrangements for Saturday night. So we headed to the nearest bar for a few complementary drinks then off to dinner. Saturday we took the last shuttle bus back to the Anchorage airport and caught our flight home later that night.
Are we disappointed, yes of course. Butthese things happen and it was out of our control. We did get to see Denali and a few of the small towns around Denali. Didn't see Mt. Denali because of the clouds nor did we see any wild life but we really enjoyed that national park. We were totally satisfied with the way the captain, his staff and crew quickly reacted to this problem. Very professional, we can't complain. We look at it this way, we travelled to Alaska and got to have dinner and a night on the Radiance of The Seas. By the way, she's a beautiful ship for her age, just a "little" problem with her propulsion system.