tdcackler

I completely agree.

Yes, and I have insurance. I'm waiting to see what they will cover. That's not the point. The point is that RC has an opportunity to turn a negative situation into a win. That's what companies with good customer service do. Instead, they decided that denying a refund on flights for someone because they fly Southwest and they have no change fees (but the person won't be able to go on vacation until after the SW credits expire) is worth angering the customer. What I proposed is a way for RC to say, "We know this stinks. Let's try and make it better. If this would cost, say, $2,000 per cabin and you round up the number of cabins to 2,000, you're looking at $4,000,000 (4 million). Last year, according to filings, they had income of $3 Billion dollars. To put this in perspective, I'm asking them to spend $.04 out of $30 to make the guests on this sailing happy. Even at double that, you're only looking at less than a dime out of $30 to make things right. As someone who has worked in customer service and spent a lot more to make a customer happy, this seems like a no brainer.

Pretty much. Add on to that the fact that they offered only to cover $200 in change fees for airfare, many people are going to lose a lot. I'm asking them to reimburse all of my flight costs because it is under the $200 per person (we got a GREAT sale on Spirit) and we won't fly to any of our next few vacations - including a cruise out of Galveston next February. If it were me, and I know that I'm not in charge, but I'd do the following for those scheduled: Full Refund (of course). 25% off a future cruise. 50% of this cruise fare as a credit towards a future cruise OR stateroom credit. Full refund of all non-refundable flights, hotels, cars, etc. And, to pay for it, I'd make every manager's bonus contingent upon completing every dry dock on time. You schedule it too close, you lose your money. Is that fair? Probably not, but neither is asking your customer to eat hundreds, potentially thousands of dollars in travel costs related to your decisions.

@Matt - You and I both know that kids are NEVER free. ?

It's a 50% credit based on what we paid for this one. We had a kids free and 60% off the second person.

Too soon, @Matt, too soon. ?

We are were set to sail a week from Friday with four of us. Either everything is full or way out of our price range, especially on short notice.

So, they cancelled our 2/24 sailing on the Navigator. Sigh. This is the second time we've booked with RCI and both times they've cancelled our cruise. What, is my money not good enough? ? Sorry - if I don't laugh, I'll cry. Now I'm trying to figure out if we just go to Florida for a week or do we scrap it all and reschedule or pick another line? Sigh. I really do want to give RC a try, but why do they have to make it so stinking hard?! At this rate, I may as well cancel our cruise next February just to get ahead of the curve and spare the other passengers the trouble. ?

I'm really interested to see what the new Virgin Voyages do to pricing industry wide. They include wi-fi, specialty dining and all gratuities. Yes, you pay for it in the cruise fare, but I wonder if some of these things will get other lines to see what they might include (even if fares go up slightly).

Thanks, Matt!

Oh yeah, already got our passports from previous trips. ?

Can't book shows on the Navigator, not doing any specialty dining and no excursions planned. Not getting off the ship in Nassau and just a plain beach day in Labadee. We do have the drink package booked, though. ?

First time on a RCI Ship and the check in is different than other lines I've been on. As of right now, I have completed online checkin, uploaded our photos to the website, added the credit card information for the adults, printed our set sail passes, got our luggage tags ... am I missing anything? Also, is the Crown & Anchor Society automatically enrolled for everyone or do I need to do that ahead of time? I've read conflicting things.

I would just like it to be available for my upcoming cruise on the Navigator.

For most carriers, you're looking at $.50 to send and maybe $0.05 to receive. Maybe up to $.50. You'll have to do the math to see if it is worth it and I would triple check my info with your carrier.

Correct, no Perfect Storm. 48 inches seems to be the standard at the new things at Coco Cay. And, 48 is the standard for most of the slides at my local water park. Summer before last they finally were tall enough at the end of the season (the last day in fact) to do the "Big Slides". They were happy. I imagine it will be the same on the Navigator.

Thank you! That makes sense. I appreciate it!

It does my heart good to see all these people breaking out their spreadsheets.

This is very true. Sometimes I don't want to think on vacation. ?

Just as an aside, it looks like according to the Miami Port Guide (https://seaport2.miamidade.gov/dailydock/Default.aspx), the Navigator will return on 02/21 before she sails again on 02/24. At least I know she won't be late.

Good advice here. I will say that on the cruises I've been on (not RC), I've done with and without the drink package. If I didn't drink alcohol and seldom drank soda, I wouldn't spend the money. I did get the package because on RC it includes a bit more than on Norwegian, but even then, not sure if we'll do it again.

Don't worry, @Kyle_cardinalsfan51 - I will find out February 24th. I'm on that sailing. ?

If it is free, I have a 9 year old that will insist on burgers for every meal.

We did the Mountain Coaster last year when we were there with another cruise. It was a blast!

Just. Do. The. Math. Seriously, am I the only one who has a spreadsheet to do the break even anaylis on all the beverage packages? ?