sgermany

It is fixed. I decided if we didn't get it when the rep was trying to change it over, then the others would have to find something else to do too, because I wasn't going to have one grandchild standing there watching the other grandchildren take off on the Jet Ski's. I was very nervous as I saw it pop up as one spot available, but the rep quickly grabbed it and rebooked for my granddaughter and at the black Friday sale price! I greatly appreciate the young lady that finally got it fixed for me. Thank you! I'm sure tired and could use a vacation after all this.

Yes, that is what I was told. They said I would be taking a chance of someone else grabbing the spot on the excursion, because they wouldn't know how long it would take for it to pop up as available. Thanks.

I booked an extra adjoining cabin, so he could go. Two of the other guys were going to stay in there with him, but I wouldn't necessarily need the 5th cabin. However, I'm not sure RC can change names on cabins either. lol

Okay, I understand what you're saying. If I cancel his reservation, then the wave ski is most likely gone and I have to tell one of the grandchildren that she can't ride or cancel all of the wave skis and tell them all they can't ride. This is what they were looking forward to the most on the island. It is just totally ridiculous that RC has no ability to go into their own computer system and change a name when it is already paid for! *sigh* Thank you for the input.

If I pay the balance and don't cancel his reservation, I won't get a refund. I actually booked an extra adjoining cabin just so he could go.

I booked five cabins to take my children and grandchildren on a New Years cruise. Unfortunately, one teen can't go now due to a recently diagnosed health problem. I booked and paid for three wave jets when I booked the cruise. I was going to have three drivers and three riders. Now that this young man can't go, I'm trying to get my granddaughter changed to a driver instead of a rider, but nobody at RC seems to be able to do that. They all say his reservation has to be cancelled and then they will try to schedule my granddaughter as a driver instead of a rider. However, it can't be guaranteed that she would be added, because the excursion is sold out. I don't understand why they can't just transfer her name to the driver I have already paid for before we cancel his reservation. After 4.5 hours of hold time, speaking with several representatives, being told to call other numbers, including the Crown and Anchor Society, and emailing ShoreX to get their automated responses, I don't know what to do. Any suggestions? I'm supposed to pay the balance for our cruise today. This is so frustrating!