Jump to content

ksenese

Members
  • Posts

    18
  • Joined

  • Last visited

Reputation Activity

  1. Love
    ksenese got a reaction from Pattycruise in How does check in and testing work at NJ pier?   
    I'm def. bringing those, but thanks for the reminder.  You are SO efficient, love it.  Will count the minutes until we're on the escalator up!!!  I'm the MOST impatient of the 4 of us, lol.  Don't disappoint me RC!
  2. Like
    ksenese got a reaction from RCIfan1912 in Sailings out of Bayonne to begin in August -- supposedly   
    Update, I called RCCL today.  She said for my Aug 2021 out of Bayonne I have 3 options as my final payment is due 5/31.  Pay final and expect to go following all of their rules, vaccination and so forth.  2nd option is to make a new reservation now and my full deposit would carry over to that.  3rd is cancel and get a FCC for my full deposit and have to book by 4/2022 and sail by 9/2022.  When I reminded her of the $400 change fee they charged b/c I changed the day before they stopped charging change fees and last time I called they told me it would carry over to new res or be taken out if I canceled and took FCC, she said that's no longer the policy.  I hope this is right as option 3 works best for us.
  3. Like
    ksenese reacted to JasonOasis in Sailings out of Bayonne to begin in August -- supposedly   
    Since this is the policy I think RCG should offer either a lift and shift or full refunds to people already booked but who for personal reasons have decided against getting vaccinated.  Other than that RCG is basically forcing people to choose between canceling their cruise and perhaps loosing some of their money or making them get vaccinated just so they can cruise and not loose their money.
    For anyone who is currently booked on a RCG cruise between July and I would say perhaps December RCG should offer them options because being vaccinated against COVID was not a requirement when they booked their cruise, fair is fair.
  4. Like
    ksenese reacted to TXcruzer in Sailings out of Bayonne to begin in August -- supposedly   
    I agree 100%.  I fully expect accommodations for the unvaccinated that have been booked prior to vaccines being available.  It would be a PR nightmare rivaling the $18 drink package to handle it any other way.
  5. Like
    ksenese reacted to JasonOasis in Sailings out of Bayonne to begin in August -- supposedly   
    Exactly, now anyone who books a last minute cruise after RCG made their announcement about requiring vaccines the normal cancellation policy should appy.  But for those who made their reservations prior to this announcement I think RCG should allow them to move their cruise or offer a full refund without penalties.  It just good policy and good customer service you don't penalize your customers for a policy change that took effect after they booked their cruise. I completely understand why cruise lines are requiring vaccines, but the requirement seems to be temporary so do the right thing RCG and you will have loyal customers for life and this is coming from a fully vaccinated individual. Don't make your customers pay for your policy change.
  6. Like
    ksenese got a reaction from Ogilthorpe in Sailings out of Bayonne to begin in August -- supposedly   
    @JeffB, I'd like to get my deposit back and wait till we're more comfortable cruising with our 2 kids.  But that doesn't seem like a possibility at all, so it's either cancel and I will lose the $1000 plus not sure if they will make me pay another $400 OR rebook to a future date and have them keep the money towards that including tacking on that same $400 to that reservation.
  7. Wow
    ksenese got a reaction from Ogilthorpe in Sailings out of Bayonne to begin in August -- supposedly   
    I even wrote to them about change fee as being a loyal RCCL and they could care less, they said it wasn't the day.
  8. Like
    ksenese reacted to Loops in Sailings out of Bayonne to begin in August -- supposedly   
    So Matt do you know what happens to my $5750 non refundable deposit if I don’t make final payment because I sure don’t.  This is not RCCL making an itinerary change this is demanding that a 12 year old child be subjected to a vaccine that they don’t need as the science and empirical evidence shows COVID is not really a threat to children and if the adults are vaccinated then the unvaccinated children are not a threat to them.  The requirement is unreasonable and irrational.  This is my third attempt at this cruise and I’m getting a little tired of making interest free loans to RCCL whether it’s their fault or not.  I ran a billion dollar/year engineering services business and if I treated my customers in the manner that RCCL handled this change I wouldn’t have had very many customers left.  Major customer relations failure for obvious reasons.  And NO, I don’t want FCCs, I want a refund… do you know what RCCL is offering because I don’t.
×
×
  • Create New...