squatopus

Thank you for sharing this here, and earlier.  Just had the same thing happen to me with a cruise planner issue, although lucky my cruise wasn't cancelled.  
Side notes:
I only used my AMEX to pay for the original booking deposit; the remaining charges (cruise + cruise planner) have been on a MasterCard.   This was before RC's final payment due of 12/4, and before my cruise was paid in full on 11/15. I had an existing excursion paid and reserved (from September 2023), but found a sale during the Black Friday deals.  Cancelled the excursion on 11/12, and re-purchased the excursion on 11/12 at the lower price. 
On 11/16 and 11/17, I received two separate refunds on the AMEX for the excursion cancelled on 11/12, which was paid for on the MC.  
I got an email on 11/18 from RC indicating I had an outstanding balance due.  So I log in wondering what the issue was, since I made final payment on 11/15.  First screen shows the "You don't have a balance due".

But then when I went to "Make a Payment" page, there is a balance owed:

Low and behold, it's the same amount as the refunded excursion.
Long story short - 3 calls to RC (one on 11/18 and two on 11/19), I finally found a rep that understood what was happening.  He escalated it to the resolutions department for a while, and had to call me back.  He admitted it was an RC issue behind the scenes, that the refund from cruise planner was showing on the cruise balance somehow, and they were 'working' to correct the system issue.  30 minutes after he called be back, I received an updated $0 balance email PDF, and everything online shows the $0 balance.  
I've got another excursion paid for in Nassau, but want to cancel and do something else, but now I'm worried that it's going to cause this problem all over again.
Thank goodness I keep check on this stuff - who knows what the end result would have been!

Thank you for sharing this here, and earlier.  Just had the same thing happen to me with a cruise planner issue, although lucky my cruise wasn't cancelled.  
Side notes:
I only used my AMEX to pay for the original booking deposit; the remaining charges (cruise + cruise planner) have been on a MasterCard.   This was before RC's final payment due of 12/4, and before my cruise was paid in full on 11/15. I had an existing excursion paid and reserved (from September 2023), but found a sale during the Black Friday deals.  Cancelled the excursion on 11/12, and re-purchased the excursion on 11/12 at the lower price. 
On 11/16 and 11/17, I received two separate refunds on the AMEX for the excursion cancelled on 11/12, which was paid for on the MC.  
I got an email on 11/18 from RC indicating I had an outstanding balance due.  So I log in wondering what the issue was, since I made final payment on 11/15.  First screen shows the "You don't have a balance due".

But then when I went to "Make a Payment" page, there is a balance owed:

Low and behold, it's the same amount as the refunded excursion.
Long story short - 3 calls to RC (one on 11/18 and two on 11/19), I finally found a rep that understood what was happening.  He escalated it to the resolutions department for a while, and had to call me back.  He admitted it was an RC issue behind the scenes, that the refund from cruise planner was showing on the cruise balance somehow, and they were 'working' to correct the system issue.  30 minutes after he called be back, I received an updated $0 balance email PDF, and everything online shows the $0 balance.  
I've got another excursion paid for in Nassau, but want to cancel and do something else, but now I'm worried that it's going to cause this problem all over again.
Thank goodness I keep check on this stuff - who knows what the end result would have been!

I’ll be on the oasis in 13 days, I’ll take some photos of the bow and post them on here too see if there were any changes

We were just at CocoCay on April 14, and the line for Dare Devils Peak was quoted at 1.5 hours by staff members to guests climbing the steps up.  It went down later in the day, but many lines were 30 to 45 minutes throughout the day.  Harmony and Mariner were both in port.  It’s a lot of money to spend waiting and standing in lines. We had a good time, but doubt we would do again unless they can control capacity better.  

We will be in St Thomas on Harmony in 2 weeks with the exact same port times.  There are plenty of St John options offered through the cruise planner for us, so hopefully more will open up for you.  We are doing the 1/2 day champagne and snorkel tour to St John through RC.
With the port time so short, we didn’t want to venture out on our own for this because it involves taking a tour bus to another dock, then a catamaran to St. John.  Just worried about the short duration of the day and risking something going wrong and missing the ship.  With the RC tour, they’ll hold the ship if something goes wrong and causes a delay. 

We had an April 2020 cruise on Mariner that was cancelled.  Took the 125% OBC offer.  Was able to apply that to new April 2021 cruise on Independence.  When that voyage cancelled, I made a simple call to Royal and they were able to remove the OBC from that cruise and move it to our new April 2022 cruise on Odyssey.  It took less than 5 minutes and instantly showed in the cruise planner for the new cruise.

We had an April 2020 cruise on Mariner that was cancelled.  Took the 125% OBC offer.  Was able to apply that to new April 2021 cruise on Independence.  When that voyage cancelled, I made a simple call to Royal and they were able to remove the OBC from that cruise and move it to our new April 2022 cruise on Odyssey.  It took less than 5 minutes and instantly showed in the cruise planner for the new cruise.

Correct.  I already had the FCC codes from 5/9, but the amounts were half of what we should have received.  The codes remained the same that I received on 5/9, but were corrected by the supervisor for the amounts.  So during my call last night, I was informed of the new FCC amount (which was correct by my calculations) and that I would not receive any kind of email with the corrected amount.  She asked me to write it down if needed.  
She was also helpful in applying our 125% OBC to our next cruise in 2021.  Already showing in the Cruise Planner as a credit.

I too had not received our FCC after 5/14, so just called last night around 9:00PM EST and asked.  Didn’t have to wait for the first representative, but did hold for about 10-15 minutes for a supervisor to correct our FCC that was issued on 5/9.  Wanted to get everything settled when/if another round of cancellations are announced  
Finally can say that we now have our 125% FCC, our 125% OBC and our taxes/gratuities/fees have been refunded for our 4/13 sailing on Independence of the Seas.