The workers at Royal are all liars. Like most of you I received an email on March 13, 2020 stating that my cruise for April 4th was canceled. On March 14, 2020 I called to request a full refund, and was told I will received it in 7-10 business days. On March 20, 2020 I received payment for shore excursions, and not the beverage package. I called on March 20, 2020 to speak to a representative about my beverage package not being refunded and about the cruise refund (at this point it was 7 days since I called to ask for a refund). I spoke to a supervisor and he told me the beverage package will just approved for a refund (it was was refunded on March 24th) and my cruise will be refunded by April 20, 2020, because the processing of the request took days to complete. I told him that I was expecting the refund in 7-10 days like the representative informed me, but due to the coronavirus I understand. After reading numerous posts from this site I called last week and they told me I'll have my refund by April 20, 2020. Today is April 20, 2020 and there's no refund. I called and the representative said the request was just made on April 10, 2020. I informed her of my timeline and she said the request did not process until the return date of the cruise (April 10th). I informed her that the email we received did not state that, nor did the website. I spoke to a supervisor and he basically told me he has no idea when it'll be refunded, but it will be. Many of us are trying to be empathic, but enough is enough. I've sailed with Royal 7 times and now they have lost me as a customer.