Biff215

Just definitely be aware that your stateroom attendant may be “nice” and take the towels without actually returning them in the system. Through six other Royal cruises we’ve never had this issue and I would have thought they were told not to take the blue towels. Maybe they get a cut of that $25! ?

Update…got a call back from the same rep at Royal who said she heard back from the ship and could now process my refund. So hopefully in the next few weeks it will go through. Lesson learned, don’t ever assume your stateroom attendant is taking care of it and don’t leave the ship until you’re sure everything is accounted for!

Unfortunately this is “normal” from my own experience, we got the same emails for our cruise out of Nassau two weeks ago. You can ignore those that that don’t pertain to certain guests. Of course Royal could have narrowed this down on their side, but I just assume they’re placing the responsibility on the guest, but it can be confusing. I also got the same error when trying to sign up my son for testing. The workaround is to copy the reference number they give you then do it manually. You can do this by clicking the link they give you when you get the error. I apologize for not remembering the specific wording, but it will work that way. For us it was super useful to use a roll call here or Facebook group to deal with these various “issues” as someone else is most likely dealing with them too!

Yep. If they had traded them out that would have been appreciated and then my responsibility to return them.

I agree completely, I checked that often and it helped catch a discount we didn’t get in one of the stores. Unfortunately towel charges get tacked on after you’re off the ship. It would be nice if they connected that system to the app so you always knew how many towels you had out. Well that and telling the stateroom attendants not to take them during the cruise. ?

I assume you were smart and got it fixed while on board? So far it has been extremely difficult to get in contact with Royal to fix this from home. An email I sent over a week ago hasn’t yet been answered. It took me about ten calls to finally get someone on the line (disconnected or hung up on the first nine), and even when I got someone, it took over 20 minutes to get where I am now, still waiting on a resolution that I’m guessing may never come. It’s a shame as it was otherwise a great cruise. Just leaves a bad taste in my mouth until it’s fixed.

Agreed, they’re certainly not worth it. I’m assuming the charge is an effort to prevent loss when guests take them off the ship in foreign ports and don’t bother to bring them back. I’d be interested to know just how many people get charged for towels yet never notice it or bother to complain. After 7 nights and over $1,000 in various charges it could be easy to miss on the final invoice, especially since it doesn’t show up on the paper invoice you get on your last night.

Thanks. The rep I talked to on the phone is supposedly emailing the ship and will call me once she is able to issue the refund. Guess I’m just hoping for the best at this point.

I’m sure this is everyone’s favorite topic but I need advice. We were on Adventure July 3-10. Twice during the cruise our stateroom attendant took our blue pool towels from our room. This has never happened to us before but I just figured he was being nice and took care of it for us. Fortunately I asked the next day when I went to get more towels because they were still on our account. They took care of it and all was well. On the full last day of our cruise our stateroom attendant took them again. This time I didn’t get the chance to go back up to the pool to check to see if they were returned, but sure enough there was a $75 charge on our final invoice after leaving the ship. I’ve called several times and get disconnected most of the time, but I was told today that they would need to email the ship to verify they were returned and only then could they refund it. This sounds kind of ridiculous as I told them what had happened and I’m sure no one on board could verify anything. Anyone else ever come across this? Is there another department I should be contacting? Either way, lesson learned. I will always check on this before leaving the ship and might have to start hiding my pool towels. Crazy!

Yep, we did this on Harmony in 2019, similar situation. Just make sure they label them for you as they’re blank and impossible to distinguish between otherwise. Took just a few minutes to get at guest services once we verified who we were and that we should have access to both rooms.

Agree with Twangster. Even with the chairs more spread out right now, there really isn’t room for something like that. Not only could it block someone else’s view, but it could also be considered a tripping hazard. If you really want some decent shade, you might want to consider a beach bed.

We found this odd as well when we cruised July 3-10. The production show (Invitation to Dance, which we’ve seen before on other ships) was only shown twice on the second night. Honestly not sure what they have them doing the rest of the week as the other shows did not make use of them. Fortunately having Kieron Cox in the pub made us not care about the rest of the entertainment as much. Definitely one of the better ice shows too even though it’s been around a long time.

We were on Adventure July 3-10. I know Harry was the pianist in the Schooner Bar the previous weeks but he was nowhere to be seen during our cruise which seemed strange. They seemed to try to fill the hole with the orchestra pianist and classical guitarist. Anyone know what happened?

Thanks for this. My daughter was being told by staff in the teen club that the fire was causing Odyssey to push her first sailing off until September. ? We just left CocoCay and passed Odyssey while eating dinner. The North Star was up so it looks like all is well! So blessed to spend two days back-to-back at Perfect Day but it’s still not enough! Jumping on the first cruise to offer three days there! ?

We’re on Adventure now and fortunate to so far be completely unaffected by Elsa. Just a couple of notes: 1. We’re staying here at the CocoCay pier overnight. Pretty sure all previous cruises have left and come back. Some seem to think it means we have enough fresh water, or maybe it could be weather related? 2. Last night for the 4th, we were floating next to Odyssey for the fireworks. A decent amount of smoke was surrounding her on the starboard side. Hearing today that there may have been a fire at the Seaplex but haven’t been able to find it here or verify it any other way. 3. Last night was pretty amazing out here. Seeing all the other ships while we rolled up was incredible. As we all gathered on the top deck, it was certainly the most “normal” feeling I’ve had in the past 16 months. Just so great to see cruising back and Royal making a big statement! If we come across anything else interesting, I’ll post it here.