Carlos

So sad

So, has anyone called Royal to see what they're going to do about this mess? I tried and the young man I spoke with was absolutely no help at all. 

I can see where perhaps they hoped for a better outcome, but I am rather surprised they did not roll back.  24+ hours of essentially a dead account management site is unacceptable for a major company like this.
Their backend system is antiquated and overdue for an overhaul, so it's not a simple upgrade.  However, as you mentioned @LetsTryThisTech, the duration of the problems exhibited is really bizarre to see in production for this length of time.

Such a terrible design!  How could anyone think this is an upgrade?  Sure, you can go to the "Already booked" option......but WHY??  Clearly you should be able to click on a cruise on your list and from there get all the options there are for that cruise (ie. the planner).  This seems to be a total disconnect!
 

This is proof that Royal's IT doesn't follow proper release protocols. You never should do your changes on your live system until there is a tested version. They weren't even ready in the first place never mind trying to do testing on it. This is why version releases are important.

You can still access the Cruise Planner and Cruise documents by clicking on the "already booked" menu.  You will need your cruise confirmation number to identify a specific reservedd cruise.  Still a bit roundabout but at least better than no access.
 
 

Apparently they rolled out a new "buggy" website for logging in, but now nobody can access cruise planners.   Maybe it will get fixed today?   Lots of chatter on twitter:
https://twitter.com/search?q=%40RoyalCaribbean website&src=typd