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Pooch

Getting a different MEI TA?

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We were paired with Sharla from MEI when we transferred a booking to them that we booked onboard and she has been amazing!  We ended up cancelling that cruise and another one we booked onboard, but found a great deal for Allure and reached out to her to book.  She always gets back within a day and reaches out everytime RC has a sale letting us know if its a better deal for us or not.  Honestly, she is the best TA I have ever worked with and will continue to use her.  Maybe she would be a good fit for you?  I cannot recommend her enough.

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Just now, KJ1231 said:

Checkout meitravel.com for current "perks". I have gotten gratuities covered on the 3 cruises I booked through MEI. Right now it looks like you get specialty dining when booking particular ships.

I would prefer gratuities better since I already booked Ultimate Dining packages from the Cyber Monday deal. 

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On ‎11‎/‎12‎/‎2018 at 7:06 PM, Pooch said:

Is it possible?  I’m afraid I am not happy with the responses from the one I have.  How might I try someone else? Or maybe working with  a TA is just not for me?

So sorry!  Was so busy with the final prep on the group cruise I didn't check the boards.  Please email me [email protected] or call me 919 605 6282 - We have over 100 agents and sometimes the chemistry is not correct with the first agent you get.  I will get your preferences of how you like to plan and communicate and match you with a similar agent.

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On ‎11‎/‎14‎/‎2018 at 11:15 AM, KJ1231 said:

+1 for Michelle! I don't know if it's because I booked 3 cruises within the coming year or not. Long-time members might get better service because they are repeat customers. However, Michelle has been great since day one and I put her through the wringer with the first cruise she did with me as she had to repeatedly go back to the Casino Royale folks. Hope she's enjoying her time on Symphony this week!

just catching up on reading these but thank you for the kind words!!

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Wow, I really thought I was the only one having this problem! As a first time cruiser I really thought I'd be getting updates on when and what to look out for for better deals and advice in general concerning my trip. My TA hasn't called once to offer any advice or to let me know about any price decreases. Like you I've been doing my own leg work researching and regular checking of the cruise planner for deals after already buying internet and drink packages, and I found them! I saved almost $250 canceling and re buying on Black Friday! I'm not asking to have my TA hold my hand through this but at least show interest towards your customers especially your first time cruisers! My TA has practically been a mute since I've been with her and I'm sure i wont hear from her ever again. Until now I was willing to just bite the bad service bullet and just never use this company again but I think I'm going to have to have a conversation with their management.

BTW I've had my TA for over 2 months and leave in another 2 months 😞

 

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On 11/25/2018 at 12:20 PM, vjfjohnson said:

We were paired with Sharla from MEI when we transferred a booking to them that we booked onboard and she has been amazing!  We ended up cancelling that cruise and another one we booked onboard, but found a great deal for Allure and reached out to her to book.  She always gets back within a day and reaches out everytime RC has a sale letting us know if its a better deal for us or not.  Honestly, she is the best TA I have ever worked with and will continue to use her.  Maybe she would be a good fit for you?  I cannot recommend her enough.

I'm seconding this post.  Sharla has been amazing.  She consistently checks on sales, alerts me to important deadlines and when we had a family emergency and had to race home from Paris, she handled all the airline changes.  She gets back to me promptly by email when I have questions.  I'm nothing but thrilled!  Jane

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1 hour ago, Pooch said:

OP here, i was assigned a new TA, Danette.  She has been in constant contact with me.  I have still had to do some of my own legwork but at least she is responsive!  Much better than I had.

Glad to hear that. Danette is wonderful!

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10 minutes ago, Dude from Ghana said:

After contacting Annette with my TA issues she was quick to resolve my problem! Kudos to her not only for not only assigning me with an outstanding TA (Danette) but doing so in a timely fashion during a personal issue she was having! 

So glad you got it fixed. Also, love the username here @Dude from Ghana 😄

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On ‎11‎/‎13‎/‎2018 at 8:55 AM, Pooch said:

I totally agree, the TA is not my personal slave.  But he indicated he was putting me on a list to be contacted when the 2020 Alaska sailings opened.  I found out here that they were open and had to contact him.  I asked for advise and he sent a link to RCCL's cruise information.  I asked for quotes for Aug & May, he gave me Aug without telling me May would save over $1000 and when I asked for a May quote, he gave me June. 

I asked him to check when the discounts would be available for a late February WDW trip.  Again, I found out through a Disney forum that some came out and again had to contact him.  Got 3-4 incorrect quotes before he got it right.

Now I only know this because I do my research too but what if I hadn't?  I don't think I can trust him to check for anything at this point. 

I wanted to use a TA because I know NOTHING about Alaska cruising and was looking for information beyond what RCCL provides.  If all he can do is reiterate what's on RCCLs website, not sure what I need him for?

I had a very similar experience using a travel agent in the past. It felt like they were getting paid for doing absolutely nothing and I didn't even get any onboard credit. All travel agents are definitely not created equal, so I would just keep on trying them until you find the right fit. The way I handle it is I always book the cruise on my own and then transfer them to the travel agent afterwards to receive some extra onboard credit. I got lucky on my most recent booking and think I found an agent I really like so now I will be using her moving forward. I am not sure if she will be checking for price drops or not because the initial deal I got on our next cruise was so low that none of the sales have come close. However she has been very helpful and always available same day for anything I needed to do and also got me some onboard credit as well so I have been really happy with her. In my limited experience using them I have found that I generally know more about Royal Caribbean than the average travel agent (Thanks to RC Blog) so for me it is more about getting extra onboard credit. Price checks are a bonus, but I don't really expect them unless you have a great agent. If you find one that checks for price drops, is knowledgeable, and provides great customer service hold on to them forever.

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3 hours ago, Dude from Ghana said:

After contacting Annette with my TA issues she was quick to resolve my problem! Kudos to her not only for not only assigning me with an outstanding TA (Danette) but doing so in a timely fashion during a personal issue she was having! 

Annette paired me with Danette too for the Brilliance GC booking.  So far no complaints.  She's thorough and a pleasure to work with so far.

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