Sick Passenger - last minute need to cancel

[britinbrooklyn]

All set to sail on Anthem tomorrow, 4 of us in a suite and my Mother In Law set to stay in an exterior cabin, on a linked booking. 
 

She has come down with Pneumonia and has been advised not to travel. Unfortunately for her, with no travel insurance that would cover it. 
 

Given we are within 48 hrs we cannot cancel the Dining package and internet online any longer. 
 

I’m aware that the fees paid to Royal for her cruise are forfeited, but is it worth me calling them to see if we can get any taxes and port fees back, or is it not worth it? Would that need to be done on the phone today?

for the packages we booked - am I able to get those as OBC to my account even though it was her reservation linked to mine? Or are they lost too?

thanks for all the help - still very much looking forward to our first cruise, and first Star class experience!!

[twangster]

You should be able to get any pre-purchased items like UDP, excursions, etc. all refunded on board.  

When she doesn't board that should automatically cancel.  Port fees and taxes will be refunded.

Even if she wasn't in your Star cabin I'd mention it to your genie and see if your genie has any thoughts.

[britinbrooklyn]

Thanks @twangster - really helpful. Just wanted to check there was no other secret I could be missing. I suspect not with such a short amount of time before the cruise. 
 

good shout on the Genie - will see if Monica has some ideas too. 

[twangster]

Sorry she couldn't sail with you and I hope you all have a wonderful cruise and Star experience!

[WAAAYTOOO]

Is there any chance that your MIL would test positive for C-19 ?  If so, she may be able to negotiate an FCC.

[twangster]

15 minutes ago, WAAAYTOOO said:

Is there any chance that your MIL would test positive for C-19 ?  If so, she may be able to negotiate an FCC.

But then potentially becomes a close contact and a reason to deny or delay boarding to a linked reservation.

[WAAAYTOOO]

12 minutes ago, twangster said:

But then potentially becomes a close contact and a reason to deny or delay boarding to a linked reservation.

Good point

[britinbrooklyn]

Yeah, we had her test last night and she was negative - but we had the same concern even though she lives in another state and we haven’t seen her for weeks. For the $2k I would rather lose the money than lose the valuable time for a family vacation.