Royal Disoriented?

[EmptyNestTravels]

It seems Royal is a bit disoriented since the cruise re-start.  There are some disconnects between ship port locations on the website, the marketing messages on their phone lines, videos on their own website, onboard print materials, and even shipboard announcements.  When we returned to Port Canaveral last weekend on Independence, they made an announcement "Welcome to Galveston". Everyone laughed & it was finally corrected several minutes later.  The marketing sales pitch announcements while on hold with Royal are stating Independence is sailing from Fort Lauderdale, and Navigator is sailing from (I forget which port) Florida (instead of Los Angeles). If you click on a particular ship name & details on their website, or watch their promotional videos, it may not list the correct port (Independence still shows as Galveston in print, and the video on Royal's website says "now sailing from Southhampton).   These are all issues that impact Royal's public image.  Fortunately, the actual sailing schedules and locations appear to be accurate.  Hopefully their marketing team will get a handle on these challenges and get it cleaned-up and streamlined in the near future as they move forward.

[ChessE4]

Concur.  Changes are occurring so rapidly that website information doesn't always get updated.  This is why having a TA is important.  Cruise Planner is often slow in reporting itinerary/excursion changes, and we are still awaiting the FCC promised last week for a Serenade cruise Royal cancelled.  So the word of the day is "patience" or "flexibility" as Matt has posted.

[Qeyton Dude]

Spot on, we have experienced similar;  Recently off Anthem the beginning of Jan,  no portfolio received departure morning, no E-mail. either.  We sent a request via E-mail, and still no response.  I suspect its all the new people they are brining back into service, oh those ramping up pains.

 

 

[Hagar]

Unfortunately the glitch Royal can reference now is when things go right