lisa2609 Posted September 9, 2016 Report Share Posted September 9, 2016 :( Hi does anyone know what Royal Carribean will do for us as our cruise itineray was changed and now we have 3 days at sea which means my daughter and her 10 month old baby cannot go on the cruise now. This was to be a family holiday we booked 3 rooms and so now we all cannot go as it would be aweful to leave my daughter and her baby home alone while we went on the cruise. I am really hoping Royal Carribean will help to transfer us to another cruise. Quote Link to comment Share on other sites More sharing options...
cjappert Posted September 9, 2016 Report Share Posted September 9, 2016 why cant she go now? Quote Link to comment Share on other sites More sharing options...
fonemanbob Posted September 9, 2016 Report Share Posted September 9, 2016 Some additional specifics would most helpful. Quote Link to comment Share on other sites More sharing options...
Christie Posted September 9, 2016 Report Share Posted September 9, 2016 Also curious why she can't go now. My favorite days with my baby are sea days. We have 5 on our Christmas cruise Quote Link to comment Share on other sites More sharing options...
lisa2609 Posted September 9, 2016 Author Report Share Posted September 9, 2016 Hi I answered this on my phone but it hasnt showed up here so I will try again! There is a rule that says a 10 month old baby cannot be at sea for more than 2 days without a port and the Lifou port on our criuse has been cancelled which now means we have 3 days at sea so Ollie cannot go so we all cannot go, we are very sad as we were all looking forward to the cruise so much. Quote Link to comment Share on other sites More sharing options...
Christie Posted September 9, 2016 Report Share Posted September 9, 2016 Oh if it's an official rule, then RC will help you change. lisa2609 1 Quote Link to comment Share on other sites More sharing options...
Geeocacher Posted September 9, 2016 Report Share Posted September 9, 2016 Hmmm, interesting. But I would certainly think that because you booked in good faith and well within the rules, and it was Royal Caribbean's change that caused the violation that they would try to assist you in correcting the problem. Sounds like a call to the resolutions department would be in order. Quote Link to comment Share on other sites More sharing options...
Geeocacher Posted September 9, 2016 Report Share Posted September 9, 2016 Here is the mentioned rule: http://www.royalcaribbean.com/customersupport/faq/details.do?pagename=frequently_asked_questions&faqId=309&faqSubjectId=334 lisa2609 1 Quote Link to comment Share on other sites More sharing options...
lisa2609 Posted September 9, 2016 Author Report Share Posted September 9, 2016 Thanks for your help our travel agent is looking into it for us but they havnt gotten back to her yet. Im just worried that they will help my daughter and her son out as the change directly affects them but the change in itinrary does not affect my husband, myself or my other daughter and son in law. So what could potentially happen is that my daughter be offered a refund otr a change to another cruise but they may not offer it to us even though my hsband and I paid for the cruise for us to have a holiday all together. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted September 9, 2016 Report Share Posted September 9, 2016 Interesting. I was not aware of this rule. I really don't get it...but I guess I don't have to. If this is a change made by the cruise line then I don't see how it's not incumbent upon them to accommodate you. Good luck ! lisa2609 1 Quote Link to comment Share on other sites More sharing options...
lisa2609 Posted September 9, 2016 Author Report Share Posted September 9, 2016 Thanks i will post an update when we find out more. Thanks for all your help. This is a great place to ask questions Quote Link to comment Share on other sites More sharing options...
DocLC Posted September 9, 2016 Report Share Posted September 9, 2016 This is something for you travel agent to handle and fire him/her to insure that Royal makes right fire the whole party. In addition, since it's Royal's policy, it's their policy to wave, exempt, or change. They'll be contacting you if it's a problem. Quote Link to comment Share on other sites More sharing options...
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