cjappert Posted February 21, 2016 Report Share Posted February 21, 2016 We have 2 connecting rooms booked on Anthem of the seas for a 13 day southern Caribbean cruise. We are booked with the 30t% off promo. Now the WOW promo came out with the 30% off + OBC ( 200$ per room in our case) Can I just call and get them to add the OBC? I'm not sure how this works. RobertJaf 1 Quote Link to comment Share on other sites More sharing options...
Matt Posted February 21, 2016 Report Share Posted February 21, 2016 Yes, although you will be subject to the prevailing rate. If your rate is unchanged, that is essentially what will happen. But if the price goes up or down, your price will go up and down as well. So figure out if the addition of the OBC is outweighed by any price change. Quote Link to comment Share on other sites More sharing options...
cjappert Posted February 21, 2016 Author Report Share Posted February 21, 2016 That price is the same I think , hopefully it stays like that till they are open and I can call! wooooo this made my night! I was super excited about the 600$ we saved by changing to the 30% off sale ( we had the BOGO at first) and now its even better! this is pretty much as good as its gonna get for me right? I shouldn't expect any bigger sales? Quote Link to comment Share on other sites More sharing options...
Marc Posted February 21, 2016 Report Share Posted February 21, 2016 "till they are open"? Did you book directly with Royal Caribbean? If so, I think they're open 24x7 so you'd be able to call them tonight. If you mean your travel agent, then never mind... you wouldn't be able to call Royal Caribbean and talk with them if you booked with an agent. Quote Link to comment Share on other sites More sharing options...
cjappert Posted February 21, 2016 Author Report Share Posted February 21, 2016 I thought they were 24/7!! I called the number on the site and it said they were closed?!? I was super confused... i'll try again! Quote Link to comment Share on other sites More sharing options...
cjappert Posted February 21, 2016 Author Report Share Posted February 21, 2016 thank you! I just called them! the price stayed the same they just added the 400$ of OBC . WOOOOO!!! Marc, Ragman54 and DocLC 3 Quote Link to comment Share on other sites More sharing options...
Todd Posted February 25, 2016 Report Share Posted February 25, 2016 RCI is open 24 hours a day for new bookings. If you answer like you want to book a new trip the auto system will put you through. But if you tell the auto system that you have already booked you can get the we are closed. I have found the sales agents that are on these overnights have more power and are able to do more than a standard agent so I like calling after hours. And I'm in a timezone that is 13 hours ahead of Miami so normal business hours for RCI (USA) is the middle of the night for me. It seems in a effort to cut cost maybe RCI has set the auto system so new sales (more money) will always get a sales agent 24/7. But those who they already have hooked and are booked get second class customer service. (Sorry I don't pull punches, if RCI does good I say so... but when they do bad I will always highlight what they have done.) They need to offer 24 hour service to all clients. It really is not hard as they operate Worldwide so it is always business hours for somewhere in the World. Quote Link to comment Share on other sites More sharing options...
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