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mook1525

Coco Cay balloon ride

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Helium Balloon update:  I just finally spoke with someone who got the final word - the helium balloon is no longer available for pre-booking on the cruise planner. They decided that since it was so dependent on the wind that they wouldn't pre book. Anyone who prebooked will keep their reservation. I had prebooked. In the 30 seconds between finding the new price, canceling my booking and trying to rebook they took it out of the cruise planner.

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Congratulations.  This may be the one and only time I have ever heard of anyone actually getting a definitive (and accurate, let's hope !) answer from anyone at RCCL on the phone !  How many times did the call have to be escalated for you to finally get someone who knew anything ??

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On 5/23/2019 at 9:17 AM, WAAAYTOOO said:

Congratulations.  This may be the one and only time I have ever heard of anyone actually getting a definitive (and accurate, let's hope !) answer from anyone at RCCL on the phone !  How many times did the call have to be escalated for you to finally get someone who knew anything ??

The first time I called I got nowhere. The second time I called, the guy didn’t know either, but he was determined to find an answer. He put me on hold for a while until he found someone who could explain it. He was awesome, and I wish that I’d caught his name.  

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9 hours ago, SpeedNoodles said:

The first time I called I got nowhere. The second time I called, the guy didn’t know either, but he was determined to find an answer. He put me on hold for a while until he found someone who could explain it. He was awesome, and I wish that I’d caught his name.  

DOGged persistence !  I love it.

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