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We had the air2sea package so when American cancelled one of our flights home, I expected Royal Caribbean to help. Isn't the air2sea package supposed to make it easier? Not so. Guest services sent a cryptic letter that included the flight numbers and times but didn't even mention what airline. It also clearly put us overnight in Orlando but didn't mention any accommodations. I felt those were reasonable questions to ask at guest services (on Freedom of the Seas). I felt like I was treated as if I had no right to ask. Long story short, we did get a hotel but no meal vouchers (the hotel clerk told me if we had been on Carnival, we would have gotten meal vouchers). But RC failed to ticket our second flight out of Orlando. We were left stranded at the airport with no tickets! Thankfully, a Delta ticket agent was kind enough to help me find an emergency number for RC and after 20 minutes on hold, we got tickets on another flight but had an extremely stressful scramble to get the boarding passes and through security in time. Honestly, this was a bad enough experience that I won't be going with RC again.
Just wondering if anyone's had any luck booking airfare with the Air2Sea website? Seems like it's hit or miss... figure it can't be a bad thing to book air travel through the cruise line so it's all linked up with your reservations, etc...Thoughts?