And how was I to know that? And how was I to make that phone call without incurring exorbitant fees from my phone carrier since I was out of the country at the time? If what you say is true, then guest services should have informed me of that and should have facilitated that phone call!!
Plus, the title of the person I was dealing with at that guest services desk was "guest departure officer." I think any reasonable person would have assumed as I did that she could have helped me. And, even if I had gotten the information that I wanted promptly, I assume that I still would have ended up in Orlando without any tickets. Someone at RC made a mistake and reserved our party of four but failed to ticket our party of four. I am a reasonably savvy traveler and it was scary being told by the first Delta ticket agent: "Sorry, I don't know how to help you. You don't have tickets." Thankfully, I went to another Delta ticket agent who helped me get an emergency number for RC. And, had we not gotten to the Orlando airport more than 2 hours before the flight for which we thought we had tickets, we would have been in more difficulties. As it was, we had to run to the United ticket counter to get our boarding passes and check our luggage, wait through security lines and then we had to run to the gate. Thank goodness that all four of us are physically capable of running.
So, no, to say that I could have resolved this by calling air2 sea may be true but doesn't absolve RC of this.