smd_143

I think I finally have this resolved!! Air2Sea taking my regular phone calls to get some action have patiently liaised on my behalf with British Airways. BA are taking 5-10 working days to provide updates so if you are in the same situation be aware as we were back and forth for the last 6 weeks or so I was offered alternative routing from Copenhagen/Heathrow/Chicago/Toronto which is a significant over flight plus there was a long layover in Chicago. Not only that, but BA put us in Economy when we had paid for Premium Economy, with no offer of reduced airfare. I told Air2Sea that BA’s offered reschedule was not acceptable and either refund me 100% without cancellation fee, or get me back in Premium Economy that I had paid for, or Business if Premium Economy was not available. The latest schedule and hopefully final, is now a slight detour to Philadelphia and Premium Economy re-instated. My advice is to be patient with Air2Sea as it seems to be the Airlines dragging their heels. Sidenote - RCCL needs to sort their phone system, I’m guessing it’s VoIP based, I had such poor call quality and frequent dropped calls

“No additional charge if the airline can find an alternative”. I will be interested to see what is classed as a reasonable alternative. My view on reasonable vs the airline may vary! BA is part of One World alliance, and the alternatives I see make what was an 11H flight with 1 connection flight, into around 23H with 2 connections or even overnight(this is from Copenhagen back to Toronto, so an overnight coming east to west would be unusual)

Interestingly, in light of the statement that "we are experiencing extremely high call volumes" and you can expect updated flight details in 30 days, I just called Air2Sea, and got through to an agent in less than a minute! I don't have a resolution yet, but only because the onus is on the airline to provide alternatives

If flight schedule changes after final payment, am I on the hook for additional charges incurred by the rescheduling?? I booked flights at a good price (all on BA) through Air2Sea but I received a notification that Air2Sea will be in contact about rescheduling my flight (upto 30 days due to current level of enquiries). I can see through the BA website that one leg of my flights has been cancelled, but there are no realistic alternatives still with BA, and all alternate routings with different carriers are considerably more expensive