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I'm going on a cruise out of Fort Lauderdale to Cozumel Mexico March 12-16 and I was curious if I chose to bid in the RoyalUp program if there is a way I can guarantee a handicap stateroom? I'm in a wheelchair but I would not mind taking advantage of possible cancellations due to the coronavirus scare. However I obviously don't want to spend my money and then get a room I can't even access. Does anyone know if this is possible?

Tired of waiting to see if you're one of the lucky few to get a Royal UP email? Now there's an easier way to check if your sailing has any Royal UP offers available. Once logged in, returning to the Royal Caribbean home page reveals a link to a form that allows you to check for offers. Just enter your last name and reservation ID! The wait...is over! Note: The sailing must be within 30 days.

We are hoping to receive an email for the new RoyalUp program, however, we never get emails (except for invoices) from Royal. I have called and confirmed we are signed up to receive Marketing materials and we only have one email on file. Has anyone ever had this problem - if so, how does it get fixed? The same goes with casino offers from Royal.