pattywac

Let’s just say they have went well and beyond to make up for all of the confusion; even further than just the dinner my family had hoped to eat together. The problem was caused by a miscommunication snafu that escalated. I’m very pleased with the outcome and glad to see a company step up; to be honest I never expected anything beyond family dinner but they showered us with an few items that made us feel like royalty. This has been a very challenging month for us, and it made my heart happy to see a ray of sunshine after spending the last 4 weeks in a dark place. This cruise has been the only bright spot to keep me going, and I will welcome 7 days to escape reality and share time with my family. Thank you everyone for your feedback in resolving this issue. Sail on!

I just wanted to post a quick update. Royal Caribbean stepped up and more than took care of the problem. Apparently there was a glitch, it wasn’t caught and I’m very satisfied with the solution.

Turns out I called RC to ask and was told the CK privilege, which I had been told on 3/4 was ok, was now denied on 3/7 with no recourse (of course had I not called I would have learned of this upon boarding); the reason was b/c CK couldn’t accommodate an extra person. This was supposed to be a special cruise for our family to make up for our loss, instead it’s turned into another heartbreak.

I originally had a sky level suite booked for 4 (me, husband, daughter and grandson), sadly my husband suddenly passed last month. This left only the 3 of us on the ressie and I debated what to do. Instead of cancelling, my 2 other adult kids said we’d make it a family trip of 5 instead. B/c the suite only sleeps 4 and no larger cabin was available, Royal went beyond and booked the 2 of the kids in an interior; in doing so they linked the reservation to mine. I was told this would allow the 2 in the interior to eat in coastal kitchen with me. Does this give them the ability to be with us on show seating, boarding, etc. I bought them the key just incase.

Thank you each for sharing your experience; those photos made me smile! Can’t wait to visit the island. It sounds like Ronny’s will be the perfect fit for us. I’m interested in seeing the animals and have no desire to waste time at some rum factory (which sounds like a cheesy tourist trap). Did any one have issues getting back to the ship with time to spare (my hubs is nervous of being a pier runner since we wouldn’t be under Royal’s umbrella).

1st time with Royal, and only our 2nd cruise, so this is the 1st of many questions. Holding a sloth is an BIG item on my bucket list, and my prime motivation for going to Roatan. I saw an excursion listed on the RC site which includes the sloth/monkey/parrot farm (I love animals!), then a mini sub which sounds interesting but also mentions a rum and chocolate factory (which sounds blah). Read there’s an iquana farm in Roatan too, but this wasn’t mentioned in the Royal excursion. Has anyone done the Royal excursion or are there other companies that provide a better experience?