Mad Mom

Cruisers Beware!!! We were told we had the choice to leave our mentally disabled son and cruise for 5 days! Our son just graduated High school so we booked a cruise we love to cruise and the kids always have so much fun. Since our son turned 18 two months before the cruise we scheduled him an appointment at the Tx DPS in February 2023, the next available appointment was for 7/20 which was great since our cruise was set for 8/7. The day of his appointment we waited for an hour and DPS had to reschedule do to scheduling issues. I called Royal before we left the parking lot on 7/20, I was advised on a recorded call that our account would be noted and he can bring his birth certificate, social, and Expired Id and we was assured that we would be fine. After driving for and hundreds and miles, he was denied. The port workers laughed in my face stating that they are contractors and they have the final say no matter what Royal says. We were told to leave our son who is mentally impaired alone, with no accommodations or don’t go. After calling Royal while still at the port, they confirmed my previous call weeks prior and that I was giving false information, but no refunds would be issues for my husband, daughter or myself. But since they messed up they’ll refund my son. What a joke! So we’re out thousands because of there mistake and they could careless. They didn’t even offer a rain check! I requested they listen to the call I made before our trip and they confirmed everything I said was factual but they do not care!