After almost 12 hours, many phone calls and chats, and many hours on hold, I have finally been able to book the packages I wanted. However there is still an issue where they charged my card double for a dining package. I was assured it would be corrected after it changes status from pending. We will see. I am not confident with the explanation I received.
Royal was so not ready technologically or staffed sufficiently to roll out this sale today. I have never experienced anything like this with them. And that Auto Assistant they have is god awful.