Travelness

Thank you for the advice!!

Now i'm debating if I should even care about this. The only person who stands to lose here is RCL. I currently have two of the most expensive rooms on the boat booked right now. I'm only going to be paying for one. I tried to do the right thing and cancel the other to free it up for someone else. I can just do what the RCL customer service agent recommended. Let the original room reservation expire and get the FCC from my deposit. It just bothers me morally but at the end of the day it's not my problem to fight RCL to make a wise business decision. If you are ok with one of your premium suites being locked up for a year unnecessarily then who am I to fight you on it.  

This is EXACTLY what they told me on our upcoming booking. I was attempting to reprice our cruise, and the agent ended up making excuses as to why he couldn't rebook; This went on for DAAAAYS. (he kept saying the "hold lines are super long" and "they aren't repricing cruises right now"...
I used the advice from this blog. I called the service number and used the phone routing intended for travel agents (was connected in no time). Then I had to fight with the agent to release the travel agent's grip on our cruise. They said they are unable to do anything about it. I expressed that I HAD contacted the TA (who is the owner), and I kept getting the run around. The rep kept putting me on hold (I think they were just contacting the TA on another line). Lo and behold... I got an email from my TA saying the cruise had been rebooked for a lower price. The rep came back on the line and explained that everything should be corrected... and I insisted otherwise. After some back and forth, I eventually got an email, and was told I had to email them with my request. I emailed them, and no more than 2 days later, we were released. (not notified... I just noticed I could finally pay our balance online). 
The email is: [email protected]
Good luck!

Try sending a message through Twitter to Royal Caribbean. They are surprisingly quick and helpful and may be able to direct you to a person better equipped to help with your issue. Is your sailing one that has already been canceled? If not you could possibly just have it transferred to a new agent.

You should be able to ask on the call to have your reservation given back to you from the agent.  They will have to go to resolutions and then contact the agency owner to have them release it, but it can be done.  Have you called the agency owner instead of the agent.  That might help as well.

I sent them a message on FB but I haven't tried Twitter. I will give that a shot.