New to the blog but wanted to see if this was commonplace with RC and if we had any recourse.
Booked (directly through RC, no travel agent) 7 day cruise out of Miami this November over a year ago because we are traveling with 12 plus family members and wanted to get rooms in a row/somewhat close together AND make sure we had 2 adjoining rooms for my husband, I and our 4 kids. Booked all oceanview balconies in a row and thought we were set. RC has changed our rooms twice already over the past year and we were lucky enough to find 4 together w/ the 2 that adjoined each time we got moved. However, just got a call last night, about 6 weeks before sailing, saying they had to move us again and now all 4 cabins are still 'together' in a row but the kids are no longer adjoining our room. I said this wasn't acceptable because we need to have access to our young children and they said there's nothing they could do. Of course this close to sailing there are no other adjoining rooms available on the ship. The 3 times they've moved us, the reason has always been "The room configuration does not allow 4 persons any longer". ???? Well, when we booked it did, so what happened ????? Their answer to this was "The change was made to best accommodate our passengers."
I asked for other options such as a comp upgrade to a suite to fit all of us (none avail they said), to give us two rooms - the original adjoining where I could keep the smaller two of our kids and give the teenagers their own room on the other side of ours (of course, I asked for it at no charge because this wasn't our doing and no surprise, they said no), I asked for something, even a free excursion or shipboard credit for our trouble and for my husband and I having to sleep separately so one of us could be with the children, and they said 'they are not offering any kind of compensation for the change'.
I'm flabbergasted, we booked over a year in advance to assure we had rooms together AND adjoining for our extended family vacation only to be told we're getting a completely different configuration 6 weeks before we sail and there's nothing they can do. Has this ever happened to anyone else before? Are they privy to just move rooms around especially giving travelers not the equivalent (they are still balconies, just not adjoining) room prior to the cruise? Do we have any recourse? I am hitting dead ends with anyone I talk to at RC.