Looking for some advice.
Husband and I just finished a nice cruise on the Explorer (February 7-16, 2020).
On the morning of disembarkation, I found our charge sheet that had a $100 charge on it for two deck towels that WERE returned. They were checked out on my husbands sea pass card, but returned with my sea pass card. I immediately went to guest service and explained the situation. The clerk checked something on his computer and said, 'No problem, the charge would be taken off.' I thanked him and asked for a receipt. He said I didn't need one as he stapled a receipt to our room charge sheet and kept it.
The charge was made on the last day of our cruise (February 16,2020) The towels were not used on the 16th (obviously - the day of disembarkation).
It has been 48 hours and the charge has not been removed, nor a credit added to my cc account.
I appreciate any feedback.