It’s understandable, especially if they were using the app instead of the website. The app says on my cruise planner that the boat leaves at 7:30 but the websites cruise planner says 4. 4 of the excursions you book through the cruise planner are listed as going past the time the boat is in port.
The second picture- left side, shows when the cruise planner website says you leave. The first picture -right side, shows when the the Royal app says you leave.
The first picture shows the Royal app shows the excursions that go past 4, when the boat leaves.