Snowchaser

Hi All, I just created an account to add a little bit to the topic.
My family and I just returned from a cruise on the Jewel of the Seas.  While talking to a member of the staff (someone who would receive tips) about extra tipping and such, this person stated that they were less concerned about an additional tip and emphasized that they much prefer that we give highest marks on the customer survey post cruise.  They stated that the survey provides  a ranking based on feedback as to the number of guests that they will tend too.  So for instance an assistant waiter in the main dining room who has higher customer satisfaction will get more tables/guests which equals more pay.  Now they did not say that tips are pooled and I didn't think of it at the time but this persons comments would lead me to believe that they are pooled and people in customer service are vying for bigger pieces of the pie.  
Purposely not stating which staff member due to repercussions they could face if for some reason they could be tracked down.

Hi All, I just created an account to add a little bit to the topic.
My family and I just returned from a cruise on the Jewel of the Seas.  While talking to a member of the staff (someone who would receive tips) about extra tipping and such, this person stated that they were less concerned about an additional tip and emphasized that they much prefer that we give highest marks on the customer survey post cruise.  They stated that the survey provides  a ranking based on feedback as to the number of guests that they will tend too.  So for instance an assistant waiter in the main dining room who has higher customer satisfaction will get more tables/guests which equals more pay.  Now they did not say that tips are pooled and I didn't think of it at the time but this persons comments would lead me to believe that they are pooled and people in customer service are vying for bigger pieces of the pie.  
Purposely not stating which staff member due to repercussions they could face if for some reason they could be tracked down.

Hi All, I just created an account to add a little bit to the topic.
My family and I just returned from a cruise on the Jewel of the Seas.  While talking to a member of the staff (someone who would receive tips) about extra tipping and such, this person stated that they were less concerned about an additional tip and emphasized that they much prefer that we give highest marks on the customer survey post cruise.  They stated that the survey provides  a ranking based on feedback as to the number of guests that they will tend too.  So for instance an assistant waiter in the main dining room who has higher customer satisfaction will get more tables/guests which equals more pay.  Now they did not say that tips are pooled and I didn't think of it at the time but this persons comments would lead me to believe that they are pooled and people in customer service are vying for bigger pieces of the pie.  
Purposely not stating which staff member due to repercussions they could face if for some reason they could be tracked down.

Hi All, I just created an account to add a little bit to the topic.
My family and I just returned from a cruise on the Jewel of the Seas.  While talking to a member of the staff (someone who would receive tips) about extra tipping and such, this person stated that they were less concerned about an additional tip and emphasized that they much prefer that we give highest marks on the customer survey post cruise.  They stated that the survey provides  a ranking based on feedback as to the number of guests that they will tend too.  So for instance an assistant waiter in the main dining room who has higher customer satisfaction will get more tables/guests which equals more pay.  Now they did not say that tips are pooled and I didn't think of it at the time but this persons comments would lead me to believe that they are pooled and people in customer service are vying for bigger pieces of the pie.  
Purposely not stating which staff member due to repercussions they could face if for some reason they could be tracked down.

Hi All, I just created an account to add a little bit to the topic.
My family and I just returned from a cruise on the Jewel of the Seas.  While talking to a member of the staff (someone who would receive tips) about extra tipping and such, this person stated that they were less concerned about an additional tip and emphasized that they much prefer that we give highest marks on the customer survey post cruise.  They stated that the survey provides  a ranking based on feedback as to the number of guests that they will tend too.  So for instance an assistant waiter in the main dining room who has higher customer satisfaction will get more tables/guests which equals more pay.  Now they did not say that tips are pooled and I didn't think of it at the time but this persons comments would lead me to believe that they are pooled and people in customer service are vying for bigger pieces of the pie.  
Purposely not stating which staff member due to repercussions they could face if for some reason they could be tracked down.