Visit our travel agent friends at MEI Travel

Royal Caribbean updates loyalty program perks with new designs for crystal blocks & changes to other freebies

28 Feb 2023
Elizabeth Wright

Royal Caribbean is updating the loyalty benefits for Crown and Anchor Society members beginning on March 10, 2023, with one of the most notable changes being the new design for the crystal blocks. 


Royal Caribbean announced the new crystal block designs  via the Crown and Anchor Society's Facebook page on February 28, 2023 in a post that read: "Being a Crown & Anchor Society member has its perks. And the perks don’t just happen at sea — get ready for a new burst of color! 🌈"

"We're excited to announce that our new crystal blocks are debuting this spring, and they're ready to take your collection to the next level."

C&A Email
C&A Email update

All changes and updates to the Crown and Anchor loyalty program were soft launched on their website before being sent out via email in the February Crown & Anchor newsletter.

What are the loyalty program updates?


Changes to welcome snacks and beverages


For Emerald members (55+ points) and above, you will no longer have option to pre-select your welcome beverages, as all guests will now receive complimentary water in their stateroom when they arrive. If you are Emerald or Diamond, you'll get two bottles per person, and if you are Diamond Plus or Pinnacle, you will get three per person. 

Additionally, the cruise line removed the welcome snack as a loyalty benefit. Unfortunately, there will not be any cookies waiting in your stateroom anymore!

Daily drinks and wine discounts

All Diamond members (80+ points) and above will continue to receive daily drink vouchers for any beverage up to $14.

The number you get per day depends on your status: 4 for Diamond, 5 for Diamond Plus, and 6 for Pinnacle. Additionally, you will be able to receive 20% off bottles of wine over $100 and 40% bottles under $100. 

Diamond Plus and Pinnacle Club wash & fold laundry benefit


While Diamond Plus and Pinnacle Club members will still be able to receive one free $34.99 bag of laundry on sailings that are 5+ nights, they can only do so on the day of the ship's Wash & Fold laundry promotion. It's not valid for any pressing or dry-cleaning services. 

New amenities list


Diamond Plus (175+ points) and Pinnacle (700+ points) members have a new amenities list to choose from.

The number of points you have, as well as the length of your sailing, determines not only how many items you may choose from, but also what the items are.

For example, guests with 175-339 points only have fifteen options to choose from, while guests with 525+ points have over forty! 

No matter your points, you are eligible to select the new toiletry bag. Only guests with 340+ points, however, can choose the upgraded Crown & Anchor Society tote bag. 

New crystal blocks


The current crystal block design features Royal Caribbean International branding above the image and name of the cruise ship you are on when you cross the point threshold.

All elements are etched into the crystal, giving them an elegant and timeless look.

The update design will feature a colorful image of the ship with the Crown & Anchor logo in the top left corner and the ship's name in the lower right corner. 

Only five blocks have been released thus far, and they are all for Oasis Class ships. Every block, except for Symphony of the Seas, features a shot of the ship sailing during sunset.

As of February 28, 2023, the design for all other blocks is unknown. 

The updated look is facing mixed criticism from guests. 

Some are a fan of the new look, like HeWhoWaits who said, "With the change, maybe it's a good thing that my wife's block from last summer wasn't available."

"Hopefully this means she'll get the new version when follow ups are successful."

Others prefer the old design, including steverk: "My initial thought is we're going from something that was classy to something that looks like a cheap souvenir."

"I'll withhold final judgment until I actually see it, but that's my first impression."

Who is eligible for a crystal block?


Unfortunately, earning Diamond status (80 points) with Royal Caribbean is not enough to get you a crystal block. You will have to earn 140 points to be eligible to receive your first block. It is almost like a halfway marker between Diamond and Diamond Plus. 

You will also be able to get another crystal block every time you earn another 70 points on top of the 140, so you will get a block at 210, 280, 350, 420, and so on points.

There is no limit as to how many blocks you are able to collect. The more you cruise, the more blocks you will have!

After Royal Caribbean reversed the decision to stop giving out blocks in 2021, eligible guests choose to either have the blocks delivered to their stateroom or home, or if you do not want a block, you can decline delivery. 

I have over 140 points and I never got a crystal block. Who do I contact?

Wonder of the Seas in Labadee

If you have yet to receive a crystal block despite having over 140 cruise points, you can go speak with the Loyalty Ambassador if you are onboard a cruise ship. They will be happy to assist you in making sure that you get your crystal block! 

If you are at home, you can call Royal Caribbean's Crown and Anchor hotline at (800) 526-9723 or send an email to [email protected].

The representative will be able pull all of your sailing information via your Crown and Anchor loyalty number, so be sure to have it handy.

If you are emailing, you will want to include it in your initial message. 

Related: The Crown and Anchor perks you should use on every Royal Caribbean cruise

Elizabeth graduated from New York University's Arthur L. Carter Journalism Institute with her M.A. in Journalism in May 2023. Growing up, she had the privilege of traveling frequently with her family and fell in love with cruising after sailing on the Oasis of the Seas her freshman year of high school. She wanted to pursue a career that highlighted her passion for travel and strengths as a writer. 

Get our newsletter

Stay up-to-date with cruise news & advice

    We never share your information with third parties and will protect it in accordance with our Privacy Policy