The Royal Caribbean App: Everything you should know

In:
22Feb2020
By: 
Matt Hochberg

The Royal Caribbean app simplifies a great deal of the cruise check-in, planning and onboard experience. Since the app debuted, it has been tasked with integrating technology to make the guest experience easier.

Prior to your cruise, you will want to install and set up the Royal Caribbean app to get your cruise off to a great start.  

Is there a Royal Caribbean app?

Royal Caribbean offers an app for free to its guests that is available from the iTunes App Store and Google Play Store.

It can be used on an iPhone, iPad and a variety of Android devices.

You should download the app prior to your cruise, although Royal Caribbean does allow guests to download the app onboard the ship as well.

What does the Royal Caribbean app do?

The app can be used aboard Royal Caribbean's ships without a Voom WiFi package, and includes a variety of features.

Features are ship specific, which means some ships offer more things you can do with the app than others.

 

Here is a list of features, which vary from ship to ship, as the app moves toward coverage across the fleet:

  • Sign into your account to view your booked cruises (must be at least 13 years old to have a guest account)
  • Check into your cruise
  • Link reservations with other guests so you can plan and make reservations together once onboard
  • Learn about our activity, entertainment, and dining venues including menus
  • Access your loyalty information

After connecting to WiFi, you can:

Does Royal Caribbean have a texting app?

Royal Caribbean is testing a chat feature that is only currently available on Harmony of the Seas and Allure of the Seas.

The chat feature offers one-to-one guest chat, along with group chats.

There is no cost to use Royal Caribbean's app while onboard and you do not need an internet package to use the app either.

Eventually, Royal Caribbean plans to roll out the chat feature to all ships, but there is no official timeline or published date when it will become available. The rumored estimate for chat to roll out to the fleet is the second half of 2020.

What ships does the Royal Caribbean app work on?

The list of Royal Caribbean ships that are supported is growing, with different features available on different ships.

Here’s a list of ships where the app is available:

  • Adventure of the Seas
  • Allure of the Seas
  • Anthem of the Seas
  • Brilliance of the Seas
  • Empress of the Seas
  • Enchantment of the Seas
  • Freedom of the Seas
  • Harmony of the Seas
  • Independence of the Seas
  • Liberty of the Seas
  • Majesty of the Seas
  • Mariner of the Seas
  • Navigator of the Seas
  • Oasis of the Seas
  • Ovation of the Seas
  • Quantum of the Seas
  • Rhapsody of the Seas
  • Serenade of the Seas
  • Spectrum of the Seas
  • Symphony of the Seas
  • Vision of the Seas
  • Voyager of the Seas

If your ship is not yet on this list, Royal Caribbean is actively working towards getting it added.  Ship refurbishments have become a reliable expectation of when new ships get added to the ship.

How to get Expedited Arrival with the app

Royal Caribbean offers in select ports an Expedited Arrival feature that greatly speeds up the cruise check-in process.

Expedited Arrival is currently available when embarking the following ships at these terminals:

PortMiami (Terminal A)

  • Oasis of the Seas
  • Symphony of the Seas
  • Navigator of the Seas

Port Everglades (Terminal 18)

  • Allure of the Seas
  • Serenade of the Seas
  • Independence of the Seas

Port Canaveral (CT1)

  • Harmony of the Seas
  • Mariner of the Seas

To get Expedited Arrival, there are three basic steps:

1. Create a guest account with Royal Caribbean before the cruise.

2. Download the Royal Caribbean app from either the iTunes App Store or Google Play Store.

3. Begin check-in and make sure you do a few steps:

a. Fill out all the questions in the short form provided.
b. Scan your passport with the app (do not manually enter the passport information).
c. Take a security selfie photo. Make sure you do not have a hat on or sunglasses, and have as muted a background as possible.