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RC Phones/Customer Support

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I'm having some trouble with our online account & printing passes (have been for days now) and whenever I call the various RC phone numbers and make my selections, it rings once and then goes dead. I held once for 10 minutes and there's just silence... no music, announcements, no one answers. Is this the way their phones work? I've tried again and again to get a human being and I get no one.

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