Funeegal Posted August 4, 2022 Report Share Posted August 4, 2022 Hi - Our lovely Alaska B2B cruise (7/1-7/15) resulted in a COVID quarantine on Day 4 of the second week. Thank goodness we had an amazing first week! The letter RCL provided to us says we would be refunded within 30 days of the cruise. I am still within that time frame. The letter also states I will be reimbursed for hotel and food for the remainder of our quarantine and the receipts, etc. are to be submitted to an RCL email address. I submitted the receipts and received an acknowledgement email that my email was received (7/18). I am wondering if anyone else was in this situation, how long did the refunds take and was it as smooth as the letters described? @Matt Link to comment Share on other sites More sharing options...
ChessE4 Posted August 4, 2022 Report Share Posted August 4, 2022 2 hours ago, Funeegal said: Hi - Our lovely Alaska B2B cruise (7/1-7/15) resulted in a COVID quarantine on Day 4 of the second week. Thank goodness we had an amazing first week! The letter RCL provided to us says we would be refunded within 30 days of the cruise. I am still within that time frame. The letter also states I will be reimbursed for hotel and food for the remainder of our quarantine and the receipts, etc. are to be submitted to an RCL email address. I submitted the receipts and received an acknowledgement email that my email was received (7/18). I am wondering if anyone else was in this situation, how long did the refunds take and was it as smooth as the letters described? @Matt I don't have direct experience, but some travelers have reported significant delays. You might want to search other threads. If you have a travel agent, I would use that resource for follow-up as needed. Link to comment Share on other sites More sharing options...
RogerC1 Posted August 4, 2022 Report Share Posted August 4, 2022 Please see this other recent thread. Matt responded there as well about his experience. Funeegal and Matt 2 Link to comment Share on other sites More sharing options...
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