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Cruise Planner Refund Issue?


Baked Alaska

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27 minutes ago, KristiZ said:

The difference is 18% so I'm guessing they are refunding you in two separate amounts, one for the meal and one for the gratuity. For whatever arcane reason!

The total refund probably comes from different accounts.  I deal with that at work all the time.  I'm salaried but I still have to track my hours using different cost codes for different projects.  (And stuff like vacation/sick time has their own separate cost codes.)  Of course, it would be simpler if Royal put everything in one account to start and transferred the appropriate amounts to the correct accounts only after the cruise is ready to sail.  But that would require a total overhaul of their accounting system!

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