2XPCV Posted August 10, 2016 Report Share Posted August 10, 2016 Hello all! Quick question for any of you who might have some advice.... I'm trying to make some changes to a booking I made over the phone for an upcoming cruise, and have been dialing the number on the contact me page for RCCL. Same number I used to call originally. For the last few weeks I have been getting through to the automated menu, but when I select either "Already have reservation/booked through agent" or "Book a new vacation", I just get a busy signal. Over and over and over. I have literally been trying for an hour now, and can't get past it. Every time I have tried to call, regardless of time of day, I get this same issue. Sometimes I will get a recorded 'waiting' type thing, but then it cuts off and also gives a busy signal. Any ideas on how to get through to someone? To clarify, I've used both Option 4 and 5 on the initial menu... My final payment is due in two days, and that's one of the reasons I am trying to get through! Thanks!!!! Quote Link to comment Share on other sites More sharing options...
WHStoneman Posted August 10, 2016 Report Share Posted August 10, 2016 Do you have the extension of the booking agent you dealt with? My agent is Michael Perez 800-859-7225 ex 13158. Maybe you could call him and he would direct you to the right extension. Quote Link to comment Share on other sites More sharing options...
Matt Posted August 10, 2016 Report Share Posted August 10, 2016 What country do you live in? Quote Link to comment Share on other sites More sharing options...
2XPCV Posted August 10, 2016 Author Report Share Posted August 10, 2016 The US - calling the 866 number..... @WHStoneman, I don't, but I will try your number...thank you! I also tried calling through the C&A number, and when I selected make a booking, also got a busy signal. The two times I have been able to get through the reps have been great to deal with, its just getting REALLY frustrating trying to get through! Quote Link to comment Share on other sites More sharing options...
coneyraven Posted August 10, 2016 Report Share Posted August 10, 2016 800-437-1379 This is the number that I used when I first booked ..... I got it off the Royal Caribbean app on my phone..... These folks were fantastic, never a long waiting period Quote Link to comment Share on other sites More sharing options...
2XPCV Posted August 10, 2016 Author Report Share Posted August 10, 2016 As an update - tried the number you provided WHStoneman and worked like a charm! Thanks, again! coneyraven 1 Quote Link to comment Share on other sites More sharing options...
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