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Posted

I recently a few days ago, canceled our 2020 cruise due to big family wedding near that time. They said I would get $1100 back and $300 cruise credit. Any idea when that gets back to you? I haven't even received a letter formally acknowledging the above told to me but I do see the cruise is off my planner.

Posted

Historically I received a credit back on my credit card within 7-10 business days from the change being made. After you cancel your cruise that task is given over to a finance department that handles the exchange. If you have not seen it within 2 business weeks you should call them back. The cruise voucher is an actual voucher that comes to your email address they have listed for you. 

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